Upcoming Events

Product Roadmap & Vision Sessions

SupportLogic invites you to an exclusive Product Roadmap/Vision Session.

Step into the future of innovation as our product experts guide you through a comprehensive review of recent advancements and the roadmap for Q2 2024.

Jun 26, 2025

Smarter Answers, Better Support: NICE’s Knowledge-Driven Evolution With SupportLogic

Webinar | Recurring

Dec 12, 2034

Virtual

Product Roadmap & Vision Sessions

SupportLogic invites you to an exclusive Product Roadmap/Vision Session. Step into the future of innovation as our product experts guide you through a comprehensive review of recent advancements and the roadmap for Q2 2024.

Webinar | Recurring

Virtual

SupportLogic Office Hours

SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.

Webinar

Sep 07, 2022

Virtual

Exclusive CCO Discussion with Judith Platz

We are ecstatic to welcome Judith Platz as SupportLogic’s new Chief Customer Officer. Join us on September 7 for an exclusive discussion with Judith about the current state of support.

Why Proactive Support is More Important than Ever

Webinar

Aug 30, 2022

Virtual

Why Proactive Support Is More Important Than Ever

In uncertain times, you want to be on your customers’ minds for the right reasons. That’s why proactive support is more important now than ever. Join us on August 30 as Martin Schneider outlines the factors driving the need to invest in the support experience.

Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming

Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.

Webinar

May 25, 2022

Virtual

Support Experience: A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

Don’t Just React to Escalations, Predict and Prevent Them

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.

Learn More