Upcoming Events

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.

Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are! Join us on February 28th to learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.

Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.

The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce. Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.

Join us for an exclusive customer-only offering, where SupportLogic Senior Customer Success Manager will discuss the Success Plan for achieving significant results of reducing escalation rates by 20-50%.