Upcoming Events

Past Events On Demand

Exclusive CCO Discussion with Judith Platz

We are ecstatic to welcome Judith Platz as SupportLogic’s new Chief Customer Officer. Join us on September 7 for an exclusive discussion with Judith about the current state of support.

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Why Proactive Support Is More Important Than Ever

In uncertain times, you want to be on your customers’ minds for the right reasons. That’s why proactive support is more important now than ever. Join us on August 30 as Martin Schneider outlines the factors driving the need to invest in the support experience.

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Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming

Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.

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Support Experience: A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

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Don’t Just React to Escalations, Predict and Prevent Them

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.

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From Signals to Action: Driving Proactive Support with SX Predict

Don’t wait for customer issues to find you.

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