Newsroom

SupportLogic Appoints Karan Sood as Chief Product Officer

Sood will be responsible for the company's overall product and technology strategy and lead the product management and design teams.

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SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience

Response Assist and Translation Assist boost agent productivity, improve operational efficiency, and increase customer revenue retention in a secure, enterprise-grade platform.

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SupportLogic Announces the Winners of the First-Ever Support Experience Awards at SX Live 2023

SupportLogic’s first-of-its-kind awards recognize organizations, teams, and individuals who have made remarkable strides in transforming the customer support industry.

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SupportLogic Unveils Generative AI Product Direction to Deliver the Next-Gen Customer Support Tech Stack

Roadmap adds enterprise-grade, secure generative AI capabilities to proactively boost agent productivity, improve operational efficiency, and increase customer revenue retention.

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SupportLogic Announces Integration with Gainsight to Power Customer Success through Actionable, AI-Driven Support Signals

The joint solution empowers customer success managers to proactively act on support insights to level up customer relationships, reduce firefighting customer escalations, and boost revenue retention.

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nCloud Integrators Joins SupportLogic as Implementation Partner

nCloud Integrators’ team of experts assists hundreds of customers every year in building and improving their customer journeys with executive-level strategic services and technical implementation expertise.

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SupportLogic Doubles Revenue and Customers, Delivering Strong Proof of Value Amid Economic Uncertainty

SupportLogic Doubles Revenue and Customers, Delivering Strong Proof of Value Amid Economic Uncertainty

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SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support

Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention

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Cheddar News: How to Upskill Your Career

On this episode of ChedHER: Judith Platz, Chief Customer Officer at SupportLogic, breaks down ways to upskill in your career. https://cheddar.com/media/changing-the-conversation-on-menstrual-health-advice-for-a-career-pivot

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