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Integration of voice data expands visibility into support operations, giving businesses a more complete perspective of customer sentiment and experience.

SupportLogic’s Expand module brings real-time account health visibility to account management teams, helping them identify upsell and cross-sell opportunities, monitor customer satisfaction, and act on early warning signs that may signal potential issues or churn risks.

Precision-guided RAG technology serves as a unified knowledge copilot, delivering instant, accurate technical answers to improve customer experience and operational efficiency.

SupportLogic announces the general availability of the SupportLogic Data Cloud. Businesses can now observe and act on post-sales customer interaction signals directly within Snowflake without data movement.

Sood will be responsible for the company's overall product and technology strategy and lead the product management and design teams.

Response Assist and Translation Assist boost agent productivity, improve operational efficiency, and increase customer revenue retention in a secure, enterprise-grade platform.

SupportLogic’s first-of-its-kind awards recognize organizations, teams, and individuals who have made remarkable strides in transforming the customer support industry.

Roadmap adds enterprise-grade, secure generative AI capabilities to proactively boost agent productivity, improve operational efficiency, and increase customer revenue retention.