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SupportLogic Doubles Revenue and Customers, Delivering Strong Proof of Value Amid Economic Uncertainty

SupportLogic Doubles Revenue and Customers, Delivering Strong Proof of Value Amid Economic Uncertainty

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SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support

Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention

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Support Is No Longer A Cost Center: Partnering Finance With Support

Platz discusses what she’s learned over two decades working with customer experience teams, including at Salesforce. In her view, the pandemic changed CX forever.

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SupportLogic Names Judith Platz as Chief Customer Officer

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SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention

The new AI platform features drive greater manager productivity, enhanced employee engagement, and increased CSAT.

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SupportLogic Launches SX™ Platform and Applications to Transform Customer Support

Next-Gen AI Platform Enables Proactive Support Experience for B2B Enterprises

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TBI Adds SupportLogic to Supplier Portfolio

The partnership brings customer support experience management to TBI’s partner community.

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SupportLogic To Host The First Industry Conference Dedicated to Support Experience For Support and Customer Success Professionals

SX Live will include speakers from Meta, Microsoft, Salesforce, SAP, ServiceNow, Workday, Zendesk and more

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CRN® Honors SupportLogic With 5-Star Rating in 2022 Partner Program Guide

CRN® Honors SupportLogic With 5-Star Rating in 2022 Partner Program Guide

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