Newsroom

Sood will be responsible for the company's overall product and technology strategy and lead the product management and design teams.

Response Assist and Translation Assist boost agent productivity, improve operational efficiency, and increase customer revenue retention in a secure, enterprise-grade platform.

SupportLogic’s first-of-its-kind awards recognize organizations, teams, and individuals who have made remarkable strides in transforming the customer support industry.

Roadmap adds enterprise-grade, secure generative AI capabilities to proactively boost agent productivity, improve operational efficiency, and increase customer revenue retention.

The joint solution empowers customer success managers to proactively act on support insights to level up customer relationships, reduce firefighting customer escalations, and boost revenue retention.

nCloud Integrators’ team of experts assists hundreds of customers every year in building and improving their customer journeys with executive-level strategic services and technical implementation expertise.

SupportLogic Doubles Revenue and Customers, Delivering Strong Proof of Value Amid Economic Uncertainty

Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention

On this episode of ChedHER: Judith Platz, Chief Customer Officer at SupportLogic, breaks down ways to upskill in your career. https://cheddar.com/media/changing-the-conversation-on-menstrual-health-advice-for-a-career-pivot