Newsroom

Aug 07, 2024

SupportLogic acquires xFind, merging precision-guided RAG with customer support

SupportLogic, a leader in Support Experience (SX) management and post-sales CX observability, is announcing its recent acquisition of xFind, the precision-guided RAG knowledge technology provider. Propelled by its mission to revolutionize customer support with advanced AI, SupportLogic’s acquisition of xFind emphasizes this goal, integrating xFind’s technology into the SX management platform.

Tech Target

Aug 01, 2024

SupportLogic acquires xFind for customer service experience AI

Customer service experience startup SupportLogic today closed the acquisition of RAG framework vendor xFind to add deeper search and generative AI features to its platform.

Disrupt Magazine

Aug 01, 2024

SupportLogic Acquires xFind to Supercharge Customer Support with Precision-Guided RAG Technology

Large Language Models (LLMs) are shaking up how we handle data and knowledge, especially in the realm of customer support. According to a TSIA survey, 64% of support services organizations are gearing up to experiment with GenAI tech for faster root cause analysis in the next six months. But there’s a hitch: today’s LLMs often miss the mark when it comes to domain-specific knowledge for complex technical support and are prone to hallucinations—producing inaccurate or irrelevant information.

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Customer Think

Aug 29, 2024

Trend: SaaS Companies are Moving to Usage-Based Pricing – Are Support Centers Ready?

SupportLogic

Aug 01, 2024

SupportLogic Acquires xFind and its Precision Answer Engine to Set a New Standard for Support Experience

Precision-guided RAG technology serves as a unified knowledge copilot, delivering instant, accurate technical answers to improve customer experience and operational efficiency.

SupportLogic

Jun 04, 2024

SupportLogic Announces First Data Cloud for Post-Sales CX Observability

SupportLogic announces the general availability of the SupportLogic Data Cloud. Businesses can now observe and act on post-sales customer interaction signals directly within Snowflake without data movement.

SupportLogic

Aug 09, 2023

SupportLogic Appoints Karan Sood as Chief Product Officer

Sood will be responsible for the company's overall product and technology strategy and lead the product management and design teams.

SupportLogic

Jul 19, 2023

SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience

Response Assist and Translation Assist boost agent productivity, improve operational efficiency, and increase customer revenue retention in a secure, enterprise-grade platform.

SupportLogic

Jun 21, 2023

SupportLogic Announces the Winners of the First-Ever Support Experience Awards at SX Live 2023

SupportLogic’s first-of-its-kind awards recognize organizations, teams, and individuals who have made remarkable strides in transforming the customer support industry.

SupportLogic

Jun 13, 2023

SupportLogic Unveils Generative AI Product Direction to Deliver the Next-Gen Customer Support Tech Stack

Roadmap adds enterprise-grade, secure generative AI capabilities to proactively boost agent productivity, improve operational efficiency, and increase customer revenue retention.

SupportLogic

May 09, 2023

SupportLogic Announces Integration with Gainsight to Power Customer Success through Actionable, AI-Driven Support Signals

The joint solution empowers customer success managers to proactively act on support insights to level up customer relationships, reduce firefighting customer escalations, and boost revenue retention.

SupportLogic

Apr 04, 2023

nCloud Integrators Joins SupportLogic as Implementation Partner

nCloud Integrators’ team of experts assists hundreds of customers every year in building and improving their customer journeys with executive-level strategic services and technical implementation expertise.

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