When it comes to customer support, not all AI tools are created equal. Early-model conversational chatbots fall short, often confusing customers and adding to support agents’ workload instead of assisting. And while newer AI boosts efficiency, it’s incapable of truly replicating the human touch essential for complex use cases.
AI is reshaping many (if not all) of today’s industries, prompting many organizations to accelerate their adoption of predictive and generative AI-powered tools faster than ever before. A key area where this alignment is proving crucial is in the customer support space.
Meeting customer needs remains the central tenet of the support industry, and it’s equally crucial for business leaders to focus on the linchpin of these interactions: our most important asset — our agents.
Sood will be responsible for the company's overall product and technology strategy and lead the product management and design teams.
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Response Assist and Translation Assist boost agent productivity, improve operational efficiency, and increase customer revenue retention in a secure, enterprise-grade platform.
SupportLogic’s first-of-its-kind awards recognize organizations, teams, and individuals who have made remarkable strides in transforming the customer support industry.
Roadmap adds enterprise-grade, secure generative AI capabilities to proactively boost agent productivity, improve operational efficiency, and increase customer revenue retention.
The joint solution empowers customer success managers to proactively act on support insights to level up customer relationships, reduce firefighting customer escalations, and boost revenue retention.
nCloud Integrators’ team of experts assists hundreds of customers every year in building and improving their customer journeys with executive-level strategic services and technical implementation expertise.
SupportLogic Doubles Revenue and Customers, Delivering Strong Proof of Value Amid Economic Uncertainty
Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention
On this episode of ChedHER: Judith Platz, Chief Customer Officer at SupportLogic, breaks down ways to upskill in your career. https://cheddar.com/media/changing-the-conversation-on-menstrual-health-advice-for-a-career-pivot
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