Careers

Are you excited by the challenge of transforming the Support space using modern technologies to make jobs, lives, and teams happier and more efficient? Please let us know which of our roles excites you and we can explore opportunities to work together!

See Open Positions

Why Join SupportLogic?

We’re a remote-first diverse team of down-to-earth people collaborating to define and build the category of Support Experience.

Remote First: We’re collaborative and transparent. We live on Slack and embrace the culture of freedom and balance.

We Put You First: We truly care about our people – from 100% paid healthcare to unlimited PTO policies.

Create a Category: We’re the pioneers of Support Experience, paving the way for a new world of customer care.

Growth and opportunity: We roll up our sleeves to get things done. Want to learn something new?
Go for it.

Our Values

Authenticity is at the core of who we are, and we authentically live and breathe our values every day in our interactions with each other, with our customers, and with how we build products to best service our customers’ needs.

Foundation of Trust

We operate with the best intent and assume the same from others.
We communicate transparently in all situations.

People-First Innovation

We exist to make people’s careers and lives better. We put our users into the heart of our products. We celebrate the uniquenesses in the diversity of our people.

Insight Drives Decisions

We develop our products, people, and relationships based on data. We believe unbiased data drives informed decision making.

Conscientious (of the world around us and our impact on it)

We know our products have the power to change lives, and we take that seriously. We believe that our customers, our people, and our planet are invaluable resources.
We’re guided by north star goals.
We dream big!

Driven by a diverse and inclusive team

Support teams are diverse, therefore our team’s reflection of our users helps us to properly understand and build the products our customers need. We welcome new people with humor, information, and understanding, and our dedication to inclusivity means that we hire people who make us a better place to be for everyone.

Benefits

We care about our people, and cover premiums for medical, life, and disability insurance. We are making long-term investments in our people and their families, and we want health and prosperity to be a long-term benefit of being a part of SupportLogic.

Healthcare

Premium medical, dental, and vision for employees + their families is fully covered. Plus, we have FSA, Teledoc, an EAP, and more – your health is our top priority and we want you at the top of your game.

401k match

After 3 months, we match 100% on the first 1% and 50% of the next 5%. For a total of 3.5%. We’re helping you to invest in your future.

ClassPass discount

Whether it’s yoga, bootcamp, cycling, or meditation that you crave, we’re here to help make fitness accessible.

Unlimited PTO

We encourage unplugged breaks and also have 12 company holidays and a week off at the end of the year.

Employee Referral

Our employees get $4000 for referring great people to our company. We love when our people support our growth.

Remote Company Activities

We find creative ways to collaborate, laugh, and work together. Our cross-functional teams work well together and love silly fun.

Our Team

Krishna Raj Raja

Founder & CEO

Judith Platz

Chief Customer Officer

John Kelly

Chief Revenue Officer

Joe Andrews

Chief Marketing Officer

Liz Bronson

VP of People

Nick Tarnoff

VP of Finance

Meet Our Team

Open Positions

If you are a California resident, please see our CCPA job applicant notice.

View CCPA Job Applicant Notice
See All Positions

Our people love the work they do

“We are building a new category from the ground up! It is so exciting to be building something that support teams have always wanted. It is such a wonderful feeling to know that what you are working on is helping others be happier in their jobs.”

Aashna Panchal

Product Marketing Manager

“Having been in support leadership roles elsewhere, the itch to build something for support teams was strong. SupportLogic has helped fuel that thirst by giving me an opportunity to move into product management and continue to grow there.”

Deepak Lakshman

Senior Product Manager

“I’m excited for Mondays! It has been years since I have felt this excited to start the week and dive in with colleagues and customers. Everyone here is passionate about what we do and how much we are able to help support teams.”

Nic Burns

Senior Account Executive