Krishna Raj Raja
Founder & CEO
We’re a remote-first diverse team of down-to-earth people collaborating to define and build the category of Support Experience.
Remote First: We’re collaborative and transparent. We live on Slack and embrace the culture of freedom and balance.
We Put You First: We truly care about our people – from 100% paid healthcare to unlimited PTO policies.
Create a Category: We’re the pioneers of Support Experience, paving the way for a new world of customer care.
Growth and opportunity: We roll up our sleeves to get things done. Want to learn something new?
Go for it.
Support teams are diverse, therefore our team’s reflection of our users helps us to properly understand and build the products our customers need. We welcome new people with humor, information, and understanding, and our dedication to inclusivity means that we hire people who make us a better place to be for everyone.
Founder & CEO
Krishna founded SupportLogic to help transform the role of customer support, bringing a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.
Chief Customer Officer
“Support and success leaders are in a renaissance period where they can repaint their future. SupportLogic changes the game for high-performing organizations and enables them to shift from reactive to proactive service delivery.”
Judith has built and transformed customer support delivery organizations for more than two decades. Prior to SupportLogic, she was Senior Vice President, Salesforce Support. Previously, she served as Vice President of Research and Advisory at TSIA and earlier she held senior leadership roles in customer support, services and solutions at Infor and Oracle.
Chief Product Officer
“Support experience management is a quickly emerging category with a very large market opportunity. We’ve built a great product with a fantastic team and are fortunate to have incredible enterprise customers. I look forward to building innovative solutions and helping to drive SupportLogic’s next phase of growth.”
Sood brings more than two decades of experience in leading product organizations that build and deliver industry-leading applications for CX-focused companies. Sood previously served as Chief Product and Technology Officer at In Mind Cloud, a vertical SaaS startup for the manufacturing industry. While at In Mind Cloud, he spearheaded product strategy, product development, design and engineering teams through a period of massive product-led growth and expansion into new markets. Prior to In Mind Cloud, Sood served in various senior leadership roles of growing scope at SAP. Most recently at SAP, he served as the global vice president and head of product for SAP Sales and Service Cloud.
Chief Marketing Officer
“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. SupportLogic helps companies mine this data at scale and unlock its value for customers.”
Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to SupportLogic, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit.
“I am happy to bring our tech, team, and passion to SupportLogic and help our customers achieve strong customer retention and low agent churn with well coached, de-stressed, and happy agents.”
Harish joins SupportLogic through the acquisition of Emtropy Labs, an AI-first startup he founded to help fast-growing CX teams drive deeper agent coaching insights. Over 20+ years, he has built several deep learning-powered applications. Harish has an MBA from MIT Sloan and a BS from IIT Bombay.
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“We are building a new category from the ground up! It is so exciting to be building something that support teams have always wanted. It is such a wonderful feeling to know that what you are working on is helping others be happier in their jobs.”
Product Marketing Manager
“Having been in support leadership roles elsewhere, the itch to build something for support teams was strong. SupportLogic has helped fuel that thirst by giving me an opportunity to move into product management and continue to grow there.”
Senior Product Manager
“I’m excited for Mondays! It has been years since I have felt this excited to start the week and dive in with colleagues and customers. Everyone here is passionate about what we do and how much we are able to help support teams.”
Senior Account Executive