Krishna Raj Raja
Founder & CEO
We’re a remote-first diverse team of down-to-earth people collaborating to define and build the category of Support Experience.
Remote First: We’re collaborative and transparent. We live on Slack and embrace the culture of freedom and balance.
We Put You First: We truly care about our people – from 100% paid healthcare to unlimited PTO policies.
Create a Category: We’re the pioneers of Support Experience, paving the way for a new world of customer care.
Growth and opportunity: We roll up our sleeves to get things done. Want to learn something new?
Go for it.
Support teams are diverse, therefore our team’s reflection of our users helps us to properly understand and build the products our customers need. We welcome new people with humor, information, and understanding, and our dedication to inclusivity means that we hire people who make us a better place to be for everyone.
Founder & CEO
Krishna founded SupportLogic to help transform the role of customer support, brining a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.
EVP of Engineering
“Real-world problem solving paradigms are rapidly maturing from brute-force approaches to more intelligent and efficient methods. At SupportLogic, we harness the power of AI & Machine Learning to deliver cost-effective, innovative solutions to maximize customer success.”
Suresh has led world-class software engineering teams at both Fortune 100 companies and startups for 25+ years. He previously worked at Cisco, where he joined via an acquisition (Springpath) where he was VP of Engineering. Prior, he worked at VMware, Brocade and other startups (sanrise & DSET) delivering products for Network Management, Storage, Virtualization and SaaS.
Chief Revenue Officer
“SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.”
John has led successful, high-growth sales teams as a Chief Revenue Officer at both scale-up SaaS businesses and large global enterprises, including Hired, InsideView, and Findly. He previously held the Chief Operating Officer role at Baynote. Prior, as a senior executive leader at Oracle and SAP, he led multi billion-dollar global sales, customer support and operations teams.
Chief Marketing Officer
“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. SupportLogic helps companies mine this data at scale and unlock its value for customers.”
Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to SupportLogic, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit.
Chief Customer Officer
“For our customers, SupportLogic is an intelligent, learning platform that augments their ticketing systems and enables deep insights and novel workflows to achieve their operational and strategic goals faster and better.”
Omid has served in pivotal go-to-market, customer operations, and growth leader roles and is passionate about customer support, success, advocacy, and growth. Prior to SupportLogic, he led Product Success at ServiceNow and Customer Success at SAP Cloud. Earlier in his career, he ran services, sales, and support at several global technology companies.
VP of People
“SupportLogic is supporting enterprise customers and delivering immediate ROI in ways I have never seen in 15 years working with technology companies.”
Liz has built her career through consultative, forward-thinking HR and recruiting work in high growth companies. She previously ran a consulting company helping teams at Pulumi, SignalFx, HashiCorp, MyVest, Evernote, and Hortonworks to maximize their hiring processes, hire and retain the right people for scale. Liz previously worked at VMware in people operations building their product management and marketing teams, and earlier was part of the HR team at Barclays Global Investors.
VP of Finance
“SupportLogic’s ability to help reduce renewal churn, protect revenue and indirectly allow for a reallocation of resources make it an ideal solution for fast growing enterprises.”
Nick brings over 15 years of financial leadership experience across technology, eCommerce and financial services industries, with a focus on financial planning and analysis (FP&A), strategic planning, and capital allocation. Most recently, Nick led finance for SAP SuccessFactors, directly supporting C-Suite leaders. He brings a highly collaborative approach to SupportLogic with a focus on designing a streamlined and efficient finance function.
“We are building a new category from the ground up! It is so exciting to be building something that support teams have always wanted. It is such a wonderful feeling to know that what you are working on is helping others be happier in their jobs.”
Product Marketing Manager
“Having been in support leadership roles elsewhere, the itch to build something for support teams was strong. SupportLogic has helped fuel that thirst by giving me an opportunity to move into product management and continue to grow there.”
Senior Product Manager
“I’m excited for Mondays! It has been years since I have felt this excited to start the week and dive in with colleagues and customers. Everyone here is passionate about what we do and how much we are able to help support teams.”
Senior Account Executive