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Boost Customer Agent Performance
Coach your agents in real-time with unique insights

Learn how SupportLogic allows you to help coach agents and keep moral high.

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Reduce Customer Support Case Backlog
Identify and Prioritize Customer Support Case Backlog

Watch how to help your agents resolve cases faster with efficiency and ease.

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Reduce Customer Support Churn
Reduce Churn With NLP

Watch how to utilize real-time analytics to identify customers who can become churn risks.

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How to predict a customer escalation
Predict and Prevent Escalations

Learn how Nutanix leveraged Machine Learning to reduce customer escalations by 40%

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SupportLogic NPS, CSAT, and AI White Paper
Challenges and Limitations of Customer Survey Metrics

Gone are the days where the support team was viewed only as a cost center. In the "everything as a service" economy, effective support is critical for customer retention. In this new reality, businesses must continuously earn their customers' loyalty and business. Traditional customer success metrics like CSAT and NPS based on infrequent surveys no longer the reliable health indicators they once were.

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The Rise of SX: Part 3

Why B2B leaders need to make disruptive changes to the customer support experience to retain customers, increase profitability, andmeet growth goals.

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The Rise of SX: Part 2

Why B2B leaders need to make disruptive changes to the customer support experience to retain customers, increase profitability, andmeet growth goals.

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Intelligent Escalation Management

Predict and prevent escalations with SupportLogic.

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Intelligent Case Assignment

Improve CSAT, decrease escalations, and reduce MTTR.

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