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Proactive Support is Simply Smart CX

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SupportLogic is Now on the Zendesk Marketplace

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The 10 Best Zendesk Integrations of 2022

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AI powered customer service
6 Common Misconceptions on AI-Powered Customer Service Debunked

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AI in Customer Support: The Mindset Shift You Need for Success

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Improving agent coaching and retention with AI and ML: Introducing SupportLogic ACE

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SupportLogic Data Integration Overview

The process of integrating your data is designed to be secure, granular, non-intrusive, and flexible.

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Improving the Support Experience with Intelligent Swarming

Solving customers’ hard problems can be an “all hands on deck” scenario - and support teams need more seamless approaches to enabling the ability to “swarm” to trouble spots. In addition, a new set of metrics and policies are needed to properly measure the success of swarming initiatives.

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Coveo Slashes Case Resolution Time with Intelligent Routing

Before using SupportLogic, Coveo was already investing heavily in creating an exceptional customer support experience. But with most issues handled via self-service, agents faced more and more issues with which they were unfamiliar due to the lack of skill-based routing.

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