May 06, 2022
Five Things We Learned About Support Experience from the First SX Live Conference
Joe Andrews
Chief Marketing Officer of SupportLogic
In the support industry, the need for transformation has been a long time coming. That need was confirmed at the inaugural SX Live, and the response to the event and engagement from the support community has been phenomenal. We recap the conference and look ahead to what’s next.
escalation preventionpredict escalationsService Experiencesupport case backlog
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