Blog

May 06, 2022
Five Things We Learned About Support Experience from the First SX Live Conference
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Joe Andrews

Chief Marketing Officer of SupportLogic

In the support industry, the need for transformation has been a long time coming. That need was confirmed at the inaugural SX Live, and the response to the event and engagement from the support community has been phenomenal. We recap the conference and look ahead to what’s next.

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customer sentiment analysis - happy agents
Apr 11, 2022
What is Customer Sentiment Analysis and 7 Ways It Improves the Customer Experience
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Joe Andrews

Chief Marketing Officer of SupportLogic

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Outside Looking In
Apr 06, 2022
SX Live from a non-support perspective
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Aashna Panchal

Manager, Product Marketing of SupportLogic

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SX LIVE
Mar 28, 2022
Why Support Experience is Going to Make or Break Your Organization this Decade
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Krishna Raja

Founder and CEO of SupportLogic

Customer SupportCustomer SuccessCustomer JourneySupport ExperienceSX Live

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Salesforce + SupportLogic
Mar 08, 2022
How to Use Salesforce and SupportLogic for Proactive Customer Support
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Ryan Radcliff

Manager, Technical Product Marketing of SupportLogic

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Zendesk plus SupportLogic
Mar 02, 2022
How to Use Zendesk with SupportLogic to Deliver Proactive Support
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Ryan Radcliff

Manager, Technical Product Marketing of SupportLogic

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Commvault Customer Spotlight
Feb 23, 2022
Is Your Backlog Too Big? How to Get It Under Control—For Good
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Aashna Panchal

Manager, Product Marketing of SupportLogic

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Are all ML models created equal
Feb 06, 2022
Are all ML models for support created equal?
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Charles Monnett
AI for supportCustomer SuccessCustomer SupportData ScienceData Scientist...

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Customer Spotlight: Nutanix
Jan 17, 2022
5 Lessons from Nutanix on Reducing Support Escalations by 40%
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Martin Schneider

Chief Evangelist and Head of Solutions Marketing at SupportLogic

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Top Voice of the Customer Tools to Level Up Your Customer Support
Jan 17, 2022
7 Voice of the Customer Tools to Level Up Your Support Experience in 2022
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Aashna Panchal

Manager, Product Marketing of SupportLogic

B2B supportcustomer experienceCustomer SuccessCustomer Support

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