Blog

Jul 27, 2022
Creating the Future of Support
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Judith Platz

Chief Customer Officer, SupportLogic

SupportLogic’s new Chief Customer Officer, Judith Platz, shares why she joined the company and what she believes lies ahead for support organizations.

Customer SupportService ExperienceSupport Experiencenext gen support
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Nov 22, 2022
Machine Learning as a Service, Part 2: How We Built MLaaS
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Michael Larionov

Staff Data Scientist, SupportLogic

Support Experiencemachine learningnext gen supportartificial intelligence...

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Nov 17, 2022
Intelligent Case Swarming: The Future of Support or Just Another Fad?
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Ryan Radcliff

Technical Product Marketing Manager, SupportLogic

Support Experienceproactive supportcustomer escalationsnext gen support

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Intelligent Case Assignment: Leverage AI to Get the Right Agent on Every Case

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Nov 02, 2022
The Ultimate Guide to Case Assignment, Part 2: Level Up Your Support with Intelligent Case Assignment
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Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

Customer Supportemployee experiencecustomer experienceCustomer Service Week...

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Agent Coaching and Case Review: How to Reduce Agent and Case Review Time by Up to 60%

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Oct 24, 2022
The Ultimate Guide to Case Assignment, Part 1: Where Does Your Method Rank?
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Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

Support Experienceproactive supportIntelligent Case Assignmentassignment

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Oct 20, 2022
Machine Learning as a Service, Part 1: The First Phase in Scaling for Hyper Growth
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Shuo Chen

Director of Engineering, SupportLogic

Support Experiencemachine learningnext gen supportartificial intelligence

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Oct 03, 2022
Join Us in Celebrating Customer Service Week!
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Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

Customer Supportemployee experiencecustomer experienceCustomer Service Week

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Sep 26, 2022
Five Strategic Moves to Double Down on Your Support Experience
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Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

Support Experienceproactive supportcustomer escalationsnext gen support

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