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customer sentiment analysis - happy agents
What is Customer Sentiment Analysis and 7 Ways It Improves the Customer Experience

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Outside Looking In
SX Live from a non-support perspective

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SX LIVE
Why Support Experience is Going to Make or Break Your Organization this Decade

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Salesforce + SupportLogic
How to Use Salesforce and SupportLogic for Proactive Customer Support

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Zendesk plus SupportLogic
How to Use Zendesk with SupportLogic to Deliver Proactive Support

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Commvault Customer Spotlight
Is Your Backlog Too Big? How to Get It Under Control—For Good

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Are all ML models created equal
Are all ML models for support created equal?

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Customer Spotlight: Nutanix
5 Lessons from Nutanix on Reducing Support Escalations by 40%

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Top Voice of the Customer Tools to Level Up Your Customer Support
7 Voice of the Customer Tools to Level Up Your Support Experience in 2022

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