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Introducing the SX Live Library: All the best support experience content on-demand

SX Live Library is the on-demand content platform for all SX Live content, a place for customer support leaders to learn new techniques and best practices.

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Nov 14, 2023
Support Experience is your Moat in the Generative AI Revolution
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Krishna Raja

Founder and CEO, SupportLogic

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Oct 03, 2023
Transforming Agent Productivity with Contextual Generative AI
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Asad Akram

Sr. Director of Engineering

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Sep 18, 2023
The Ripple Effect: Employee Satisfaction’s Impact on Customer Experience
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Ryan Radcliff

Sr. Product Marketing Manager, SupportLogic

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Sep 11, 2023
How to Build Customer Escalation Prediction that Works
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Shuo Chen

Director of Engineering, SupportLogic

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Sep 05, 2023
Text Analytics: What It Is and How It Improves Customer Support
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Ryan Radcliff

Sr. Product Marketing Manager, SupportLogic

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Aug 28, 2023
Tell Me How You Really Feel: Sentiment Analysis and Its Role in Customer Support
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Ryan Radcliff

Sr. Product Marketing Manager, SupportLogic

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Aug 18, 2023
Leverage Thick Data to Enhance Customer Analytics
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Ryan Radcliff

Sr. Product Marketing Manager, SupportLogic

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Aug 15, 2023
Five Cs of Distributed Teams: How To Work Together When You Are Apart
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Ryan Radcliff

Sr. Product Marketing Manager, SupportLogic

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Aug 09, 2023
Creating the future of Support: Why I joined SupportLogic
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Karan Sood

Chief Product Officer, SupportLogic

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