Blog

Jul 27, 2022
Creating the Future of Support
user-avatar
Judith Platz

Chief Customer Officer, SupportLogic

SupportLogic’s new Chief Customer Officer, Judith Platz, shares why she joined the company and what she believes lies ahead for support organizations.

Customer SupportService ExperienceSupport Experiencenext gen support
Read More

Join Our
Newsletter

Want the latest B2B Support, AI and ML blogs delivered straight to your inbox?

Aug 12, 2022
Proactive Support is Simply Smart CX
user-avatar
Krishna Raja

Founder and CEO, SupportLogic

proactive supportnext gen supportcustomer experience

Read More
Aug 11, 2022
SupportLogic is Now on the Zendesk Marketplace
user-avatar
Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

IntegrationsZendesknext gen support

Read More
Jul 29, 2022
The 10 Best Zendesk Integrations of 2022
user-avatar
Ryan Radcliff

Technical Product Marketing Manager, SupportLogic

Customer SupportService ExperienceSupport Experiencenext gen support...

Read More
AI powered customer service
Jul 21, 2022
6 Common Misconceptions on AI-Powered Customer Service Debunked
user-avatar
Joe Andrews

Chief Marketing Officer, SupportLogic

Customer SupportService ExperienceSupport Experiencenext gen support

Read More
Shot of colleagues having a brainstorming session with sticky notes at work
Jul 15, 2022
AI in Customer Support: The Mindset Shift You Need for Success
user-avatar
Omid Razavi

Chief Advocacy Officer, SupportLogic

Customer SupportService ExperienceSupport Experience

Read More
Two coworkers having a discussion in the office
Jun 29, 2022
Improving agent coaching and retention with AI and ML: Introducing SupportLogic ACE
user-avatar
Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

Service Experienceagent coachingemployee retentiondigital transformation

Read More
May 06, 2022
Five Things We Learned About Support Experience from the First SX Live Conference
user-avatar
Joe Andrews

Chief Marketing Officer, SupportLogic

escalation preventionpredict escalationsService Experiencesupport case backlog

Read More
customer sentiment analysis - happy agents
Apr 11, 2022
What is Customer Sentiment Analysis and 7 Ways It Improves the Customer Experience
user-avatar
Joe Andrews

Chief Marketing Officer, SupportLogic

customer experiencecustomer sentiment analysis

Read More
Outside Looking In
Apr 06, 2022
SX Live from a non-support perspective
user-avatar
Aashna Panchal

Product Marketing Manager, SupportLogic

customer experienceCustomer SupportService ExperienceSupport ExperienceSX Live

Read More