Improve B2B Customer Retention and Reduce Churn with Sentiment Detection
B2B customer retention strategy must include a proactive support experience and to stay competitive that means leveraging AI.
PRODUCT TOUR
Customer sentiment is the discovery and measurement of how customers feel about your product, brand, or service. Three levels of analysis, combined with support domain expertise and millions of actual customer support examples, continually improve Sentiment Agent and evolve its ability to detect the voice of the customer: Fine-grained analysis, Emotion detection, and Aspect-based sentiment analysis. These combine to tell you how a customer is feeling without having to read and monitor every case.
Sudheendra Rao, Director of Technical Support, Automation Anywhere
%
REDUCTION IN
ESCALATION rates BY SALESFORCE
%
Reduction in escalation requests BY Nutanix
%
reduction in escalations BY basware
The dashboard is your single point of truth for every customer signal, showing you cases that need your attention and cases containing negative sentiment.
Recall feature requests and documentation gaps for any product and from any customer is minutes.
Go beyond metadata and gain unprecedented clarity on the voice of the customer.
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform