Escalation Agent
The world’s first intelligent customer escalation management engine sees escalations before they happen so you can take immediate action.
Enterprise support is complicated.
SupportLogic’s AI agents are built to navigate that complexity. Agents extract nuanced signals from noisy customer interactions while maintaining context to drive action like never before.
Goodbye customer escalations, surveys, and knowledge gaps. Goodbye manual coaching, manual routing, churn risk, and backlog.
Hello customer loyalty.
Featured Ambient AI Agents
Can’t wait? Take a self-guided tour
Start with the greatest hits, then tour more over on the product tours page.
CRM Widget
Find issues before they become fire drills and solve cases faster
Sentiment Agent
Take advantage of the product insights hiding in your ticketing system within minutes
Escalation Agent
Use our escalation prediction workflow to put out the smoke before the fire
Account Health Agent
Save your customer success team hours of prep work and prevent at-risk accounts from churning
Support and success leaders love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
56
%
Reduction in Escalation Rates
<
2
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
13
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
Chief Customer Officer, Coveo
Coveo reduced time to resolution from 4 days down to 2
53
%
Decrease in MTTR
+
31
%
increase in First-Day Resolution
56
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness, Nutanix
Nutanix reduced escalations and improved CSAT
40
%
Reduction in Escalations
90
+
NPS
90
%
CSAT
