Harness the full value of your support data.

Dissect service issues and allow support patterns help you make more impactful strategic decisions.

Seamlessly Integrate with Your Existing Tools

SupportLogic acts as a force multiplier for your systems of record, unlocking actionable insights from unstructured data surrounding support interactions.

All CX data united under one schema

All data stays in your own VPC

Supporting every flavor of data movement

Deliver Insights to the Entire Business

Extract powerful business insights from your support interactions. Share product feedback, feature requests, and sentiment trends with product, sales and marketing teams with a single click.

Build more accurate customer health scores

Analyze sentiment at individual or group levels

Discover product usage trends and create benchmarks

Reduce data friction across the organization

SupportLogic Cognitive AI Cloud makes the following use-cases easy and cost-effective:

  • Customer health scoring, churn risk prediction and customer journey mapping
  • Post-sales customer marketing and digital customer success automation
  • Building business intelligence dashboards and in-house AI applications
  • Migrating between CRMs with reverse ETL

Support for any CRM and BI tool

Extract and analyze customer signals directly from Snowflake, regardless of CRM platform, for seamless integration with existing business intelligence tools such as Tableau, Qlik, or Power BI.

With SupportLogic Cognitive AI Cloud, you can consolidate CRM instances and move between CRM platforms by unifying the underlying data layer and managing the entire process with Snowflake.

Compare customers across tailored dashboards

See how customers’ support experience compares across leading indicators before drilling into specific issues.

Drill down into insights

Detailed customer support analytics empowers your team with visual snapshots as well as the ability to segment down to a specific product issue.

Use virtual groups to track subsets of customers

Filter support data by the customers you want to focus on before running customer support analytics. Create subsets based on NPS score, churn risk, region, and more to unlock detail, always-on reporting.

Why support teams love SupportLogic

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

Read Case Study

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

Read Case Study

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue