SupportLogic acts as a force multiplier for your systems of record, unlocking actionable insights from unstructured data surrounding support interactions.
Extract powerful business insights from your support interactions. Share product feedback, feature requests, and sentiment trends with product, sales and marketing teams with a single click.
SupportLogic Cognitive AI Cloud makes the following use-cases easy and cost-effective:
Extract and analyze customer signals directly from Snowflake, regardless of CRM platform, for seamless integration with existing business intelligence tools such as Tableau, Qlik, or Power BI.
With SupportLogic Cognitive AI Cloud, you can consolidate CRM instances and move between CRM platforms by unifying the underlying data layer and managing the entire process with Snowflake.
See how customers’ support experience compares across leading indicators before drilling into specific issues.
Detailed customer support analytics empowers your team with visual snapshots as well as the ability to segment down to a specific product issue.
Filter support data by the customers you want to focus on before running customer support analytics. Create subsets based on NPS score, churn risk, region, and more to unlock detail, always-on reporting.
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness
%
Reduction in Escalations
+
NPS
%
CSAT
“Our management team uses SupportLogic as our eyes everywhere.”
VP of Technical Support
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
VP, Customer Success at Scale and Support Service
%
ReduCtion in escalations
+
/ 5
Partner CSAT
Reduce escalations and cut through backlog to increase customer retention and revenue
