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6 Agent Productivity Tools to Boost Performance
Help customer support engineers assist customers and themselves with these productivity tools that empower them to act independently.
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Get a snapshot of severity by using leading indicators
Attention and Sentiment scores generated for every case give you a visual indicator of where your focus is needed.
Troubleshoot cases faster with prescriptive actions
Use guided actions tailored to the context of the case and your support history to speed up response time.
Set priorities using auto-generated case summaries
Sentiment signals and case summaries turn your case queue into an intelligent inbox – putting the information you need up front.
Why support teams love SupportLogic
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success
Take a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
VP of Technical Support
Reduce mean time to resolution from 4 days to 2
53
%
Decrease in MTTR
+
31
%
increase in First-Day Resolution
56
%
Reduction in Escalation Requests
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
Daniel Coullet
VP, Customer Success at Scale and Support Service
Reduce escalations and better prioritize cases
30
%
ReduCtion in escalations
+
4.7
/ 5
Partner CSAT
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness
Reduce escalations and improve CSAT
40
%
Reduction in Escalations
90
+
NPS
90
%
CSAT
Explore Resources From our Thought Leaders on Agent Productivity
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue