6 Agent Productivity Tools to Boost Performance
Help customer support engineers assist customers and themselves with these productivity tools that empower them to act independently.
Attention and Sentiment scores generated for every case give you a visual indicator of where your focus is needed.
Use guided actions tailored to the context of the case and your support history to speed up response time.
Sentiment signals and case summaries turn your case queue into an intelligent inbox – putting the information you need up front.
Reduce escalations and cut through backlog to increase customer retention and revenue