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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
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Automatically audit every customer interaction
Use custom evaluation rubrics and customized AI models to QA 100% your support data.
Scale operations with zero additional QA cost
Streamline and expand your QA roadmap while keeping resources flat.
“When a frustration signal comes in, we act to ensure that the case doesn’t escalate. We loop in the right people and change the course of the entire experience. These leading indicators have helped us change the experience for our customers.”
Sudheendra Rao
Director of Technical Support, Automation Anywhere
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Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue