Assign the right person to a customer issue every time.

Reduce handoffs and improve CSAT by using an intelligent customer case routing model that blends agent skill, case complexity, customer history, and more.

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World-class brands use SupportLogic

Read our customer stories

Accurately identify the right agent using five factors

Go deeper with the full view of the ranking, showing you how every factor contributes to the recommendation.

Auto or manual assign cases using predictive models

Every agent is stack-ranked against the details and requirements of the case, including past customer history and required skills.

Get a bird’s eye view of gaps in coverage

Streamline case assignment and save resources by defining assignment hours and managing shifts.

HEAR FROM OUR CUSTOMERS

Why support teams love SupportLogic

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue