See it live in action

SupportLogic is the only platform that provides analytics and complete solutions for every support use case. It’s time to monitor, predict, and act on the Voice of the Customer in real time to protect your customer relationships.

Support Operations Efficiency – Escalation prevention, sentiment analysis, and support analytics.

Quality Monitoring & Coaching – 100% auto QA, predictive CSAT, and reporting.

Agent Productivity – Full suite of predictive and generative AI tools.

Request a Demo

Book a Demo

Escalation prediction, support analytics, account monitoring and more:

Sentiment Analysis

Find issues before they become fire drills and solve cases faster

Learn More

Use our escalation prediction workflow to put out the smoke before the fire

Learn More

Save your customer success team hours of prep work and prevent at-risk accounts from churning

Learn More

Take advantage of the product insights hiding in your ticketing system within minutes

Learn More

Innovative support and success leaders love SupportLogic

“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”

Katherine Sullivan

SVP, Customer Success, Salesforce

Salesforce slashed escalation rates by 56%

56

%

Reduction in Escalation Rates

<

2

%

ESCALATION RATE SINCE USING SUPPORTLOGIC

13

%

PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER

Read Case Study

“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success, Databricks

Databricks takes a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

Read Case Study

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

Chief Customer Officer, Coveo

Coveo reduced time to resolution from 4 days down to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

Read Case Study

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness, Nutanix

Nutanix reduced escalations and improved CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

Read Case Study