Elevate Your Support

REQUEST A DEMO

It’s time to level up

SupportLogic works with your existing ticketing system and integrates seamlessly – no rip and replace. Customers experience boosted productivity and real results within 60 days.

Reduce Backlog with Signal Extraction

Predict and Manage Escalations

Assign Cases Intelligently

Analyze and Prevent Customer Churn

Coach Agents with 100% Auto QA

Request a Demo

Request a Demo

Proven Results From Our Customers

40

%

Reduction in Escalations
See how

53

%

Reduction in
mean time to resolution
See how

35

%

Reduction in Customer churn
See how

31

%

INCREASE In First-Day Resolutions
See how

90

%

Increase in
Predicted Escalations
See how

Join the growing list of companies that have transformed
their customer support experience

“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“

Alex James

Sr. Director, Global Customer Support

Reduce Customer Churn by 25%

25

%

churn reduction

+

40

%

increase in nps

+

5

%

increase in csat

Read Case Study

“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

Redcution in escalations

+

4.7

 / 5

Partner CSAT

Read Case Study

“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Databricks’ proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

Read Case Study

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

Read Case Study