See how SupportLogic’s Support Experience (SX) platform can help drive more predictive, proactive support for your organization.
Reduce Backlog with Signal Extraction
Predict and Manage Escalations
Analyze and Prevent Customer Churn
Agent and Case Quality Assurance
%
Reduction in customer churn
%
Reduction in customer escalations
%
Reduction in case
review time
%
Reduction in mean time
to resolution
%
Reduction in operational expenses
“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“
Sr. Director, Global Customer Support
%
churn reduction
+
%
increase in nps
+
%
increase in csat
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
VP, Customer Success at Scale and Support Service
%
Redcution in escalations
+
/ 5
Partner CSAT
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness
%
Reduction in Escalations
+
NPS
%
CSAT
