Elevate Your Support Experience

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Transform Your Support with SupportLogic

See how SupportLogic’s Support Experience (SX) platform can help drive more predictive, proactive support for your organization.

Reduce Backlog with Signal Extraction

Predict and Manage Escalations

Analyze and Prevent Customer Churn

Agent and Case Quality Assurance

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25

%

Reduction in customer churn

40

%

Reduction in customer escalations

60

%

Reduction in case
review time

25

%

Reduction in mean time
to resolution

35

%

Reduction in operational expenses

Join the growing list of companies that have transformed
their customer support experience

“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“

Alex James

Sr. Director, Global Customer Support

Reduce Customer Churn by 25%

25

%

churn reduction

+

40

%

increase in nps

+

5

%

increase in csat

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

Redcution in escalations

+

4.7

 / 5

Partner CSAT

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Databricks’ proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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