Retain and Expand Your Customer Relationships

Use real-time alerts on customer sentiment, product feedback, and churn risk to protect and grow revenue

See How



Reduction in Customer Churn Rate



Increase in Proactive Customer Outreach



Unicorns Love SupportLogic

Unique Customer Insights in

Real-Time with Customer Support Analytics

Unlock Customer Insights from Every Support Interaction

Extract customer sentiment, churn risk, product feedback, and more from support conversations

Add key accounts as favorites and start receiving proactive alerts on your churn risk in personalized dashboards

Get a quick overview of outstanding tickets, escalations, pending engineering/product issues

Advanced Cohort Analysis

Segment your customers by region, type, NPS score, churn risk, and a myriad of other factors and use filters for support analytics and drill-down.

Go To Product

Create Virtual Accounts and Groups

Merge related and duplicate accounts without any modifications to your underlying ticketing system. Create cohort groups for your customers by region, CSAT/NPS score, etc.

Go To Product

Track and Manage Customer Health with Support Analytics

SupportLogic uses a unique five-factor approach to calculating the “support health score” including sentiment and engagement trends, escalation history, and interaction cadence. Drive more proactive support and success initiatives with more accurate health scoring.

Go To Product

Track Customer Experience

Track your customer experience without surveys. If you have an existing CSAT and NPS survey program you can integrate those results into the dashboard and get a holistic picture.

Go To Product

Proactive Support Decreases Churn Score For Fivetran

“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“

Alex James

Sr. Director, Global Customer Support

Fivetran Reduced Customer Churn by 25%



Churn Reduction



increase in nps



increase in csat

Read Case Study

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue