Retain and Grow Your Customer Relationships

Get real-time alerts on customer sentiment, product feedback, and churn risk to protect and grow your revenue

See How it Works

25

+

Reduction in Customer Churn

40

%

Increase in Proactive Customer Outreach

10

+

Unicorns Love SupportLogic

Unique Customer Insights in

Real-Time

Unlock Customer Insights from Every Support Interaction

Extract customer sentiment, churn risk, product feedback, and more from support conversations

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Add key accounts as favorites and start receiving proactive alerts in personalized dashboards

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Get a quick overview of outstanding tickets, escalations, pending engineering/product issues

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Advanced Cohort Analysis

Segment your customers by region, type, NPS score, churn risk, and a myriad of other factors and use filters for analytics and drill-down.

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Create Virtual Accounts and Groups

Merge related and duplicate accounts without any modifications to your underlying ticketing system. Create cohort groups for your customers by region, CSAT/NPS score, etc.

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Track and Manage Support Health

SupportLogic uses a unique five-factor approach to calculating the “support health score” including sentiment and engagement trends, escalation history, and interaction cadence. Drive more proactive support and success initiatives with more accurate health scoring.

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Track Customer Experience

Track your customer experience without surveys. If you have an existing CSAT and NPS survey program you can integrate those results into the dashboard and get a holistic picture.

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Proactive Support Decreases Churn For Fivetran

“We have achieved a 97% customer sentiment score and 25% reduction in churn with SupportLogic.“

Alex James

Sr. Director, Global Customer Support

Fivetran Reduced Customer Churn by 25%

25

%

Churn Reduction

40

%

increase in nps

5

%

increase in csat

Read Case Study