Support Experience Impacts Your Brand Experience

Transform your support and success teams from reactive to proactive

Request a Demo
In today’s “everything as a service” economy, companies can grow and protect revenue only if they understand and act on unbiased customer signals from every interaction in real time

Land

Support precedes sales for product-led growth companies

Expand

Support impacts onboarding and product adoption

Retain

Support impacts brand loyalty and customer expansion

Still relying on biased surveys with low response rates for VoC?

Having trouble managing the support lifecycle once a ticket is logged?

Issues getting every case to the right agent every time?

Do system and data silios prevent true collaboration?

Too busy firefighting to provide proactive support?

Can you accurately predict and
prevent customer escalations?

Gaining a Modern, Proactive Support Experience is Easier than Ever

Fast Time to Value

Built for B2B support, SupportLogic is easy to deploy and starts providing significant return on investment in a few weeks

No “Rip and Replace”

As a cloud solution, SupportLogic seamlessly integrates with the systems of record you already use

No AI/ML Expertise Needed

SupportLogic applications are turnkey; simply turn them on and start driving actionable insights

Proven Results with Support Experience

40

%

Reduction in customer escalations

60

%

Reduction in
case review time

25

%

Reduction in
mean time to resolution

35

%

Reduction in operational expenses

25

%

Reduction Reduction in
Customer Churn

Trusted by Support Experience Leaders