![SL-Thumbnail-CaseStudy-Salesforce (6)](https://www.supportlogic.com/wp-content/uploads/2022/06/SL-Thumbnail-CaseStudy-Salesforce-6.png)
Salesforce Slashes Escalations 56% and Gains Manager Productivity
Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day.