Support Experience Impacts Your Brand Experience

Customer support is critical to revenue at every phase of the customer journey

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In today’s “everything as a service” economy, companies can grow and protect revenue only if they understand and act on unbiased customer signals from every interaction in real time

Land

Support precedes sales for product-led growth companies

Expand

Support impacts onboarding and product adoption

Retain

Support impacts brand loyalty and customer expansion

Still relying on biased surveys with low response rates for VoC?

Having trouble managing the support lifecycle once a ticket is logged?

Issues getting every case to the right agent every time?

Do system and data silios prevent true collaboration?

Too busy firefighting to provide proactive support?

Can you accurately predict and
prevent customer escalations?

Gaining a Modern, Proactive Support Experience is Easier than Ever

Fast Time to Value

SupportLogic is easy to deploy and starts providing significant return on investment in weeks

No “Rip and Replace”

As a cloud solution, SupportLogic seamlessly integrates with the systems of record you already use

No AI/ML Expertise Needed

SupportLogic applications are turnkey; simply turn them on and start acting on customer insights

Proven Results with Support Experience

56

%

Reduction in Escalation Requests

60

%

Reduction in
case review time

53

%

Reduction in
mean time to resolution

35

%

Reduction in operational expenses

31

%

INCREASE In First-Day Resolutions

Trusted by Support Experience Leaders