Support Experience Management

Reduce escalations, cut through backlog, and skill up agents to increase customer retention and revenue

Companies can only grow and protect revenue if they understand and act on unbiased customer signals from every interaction in real time


Product-led growth companies see higher paid conversions with proactive support


Support interactions signal upsell and cross-sell opportunities


Improved CSAT and agent performance increase retention and margins

Still using lagging, biased indicators like customer surveys for VoC?

Having issues onboarding and retaining agents?

Issues getting every case to the right agent every time?

Do system and data silos prevent true collaboration?

Too busy firefighting to provide proactive support?

Can you accurately predict and
prevent customer escalations proactively?

Harness Generative AI for True VoC

Our data science team integrates generative AI and large language models into every workflow, giving you the real-time, unbiased VoC that enables you to act to improve Support Experience.

Delivering a Modern, Proactive Support Experience is Easier than Ever

Fast Time to Value

SupportLogic is easy to deploy and starts providing significant return on investment in weeks

No “Rip and Replace”

As a cloud solution, SupportLogic seamlessly integrates with the systems of record you already use

No AI/ML Expertise Needed

A best-in-class and scalable prediction engine without building your own data science team