In today’s “everything as a service” economy, companies can grow and protect revenue only if they understand and act on unbiased customer signals from every interaction in real time
Gaining a Modern, Proactive Support Experience is Easier than Ever
Fast Time to Value
SupportLogic is easy to deploy and starts providing significant return on investment in weeks
No “Rip and Replace”
As a cloud solution, SupportLogic seamlessly integrates with the systems of record you already use
No AI/ML Expertise Needed
SupportLogic applications are turnkey; simply turn them on and start acting on customer insights
Proven Results with Support Experience
Reduction in Escalation Requests
case review time
mean time to resolution
Reduction in operational expenses
INCREASE In First-Day Resolutions
Trusted by Support Experience Leaders
Explore Resources From our Thought Leaders on Support Experience
Proactive Support is Simply Smart CX
Our CEO, Krishna Raj Raja, recently gave an interview to CyberNews where he discussed the history of SupportLogic and his vision for the future of CX. Read his summary and find the full interview linked in the post.
Support Experience: A Force Multiplier for Your CRM
Your CRM (or case ticketing system) is a critical component of your support operations. Learn how to get the most out of it!
In this webinar presented by 729 Solutions, Alex James, VP of Global Customer Support at Fivetran, and Omid Razavi, Chief Customer Officer at SupportLogic, highlight the benefits of adding SupportLogic to a case management system like Zendesk or Salesforce.
Elevate Your Support Experience
Reduce Customer Escalations by 40%