Prevent customer churn by monitoring and acting on at-risk accounts.

Retain and expand customer relationships with multiple dimensions of support health indicators.

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Compute account health score from an aggregate of factors

Use the Support Health Score dashboard to drill into specific issues or see a birds-eye view of an account’s support experience.

Track account trends over time

Prioritize customers with predictive Sentiment Scores and Needs Attention Scores, showing you which cases to focus on first.

Monitor a virtual group of customer accounts

Make a group of customers accounts to easily track their support outcomes, drill into sentiment signals, and monitor possible churn risks.

HEAR FROM OUR CUSTOMERS

Why support teams love SupportLogic

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue