Leadership & Investors

Krishna Raj Raja

Founder & CEO

Krishna founded SupportLogic to help transform the role of customer support, bringing a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.

Judith Platz

Chief Customer Officer

“Support and success leaders are in a renaissance period where they can repaint their future. SupportLogic changes the game for high-performing organizations and enables them to shift from reactive to proactive service delivery.”

Judith has built and transformed customer support delivery organizations for more than two decades. Prior to SupportLogic, she was Senior Vice President, Salesforce Support. Previously, she served as Vice President of Research and Advisory at TSIA and earlier she held senior leadership roles in customer support, services and solutions at Infor and Oracle.

John Kelly

Chief Operating Officer

“SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.”

John has led successful, high-growth sales teams as a Chief Revenue Officer at both scale-up SaaS businesses and large global enterprises, including Hired, InsideView, and Findly. He previously held the Chief Operating Officer role at Baynote. Prior, as a senior executive leader at Oracle and SAP, he led multi billion-dollar global sales, customer support and operations teams.

Peter Sparks

VP of Engineering

Peter has 20+ years of SaaS startup experience where he has focused on building world-class data pipelines and AI/ML engines. Most recently, he led the data engineering team at H1, a healthcare data company, rebuilding their data software and processes to support a rapidly growing customer base. Prior to that, Peter grew up through the ranks as the 4th full-time employee at ZoomInfo, the leading global go-to-market intelligence and data company. There, he helped build and later led teams building the software that drove the success of the company and was an instrumental part of multiple acquisitions (from both sides of the table) and a successful IPO.

Harish Batlapenumarthy

VP of Ecosystem

“I am happy to bring our tech, team, and passion to SupportLogic and help our customers achieve strong customer retention and low agent churn with well coached, de-stressed, and happy agents.”

Harish joins SupportLogic through the acquisition of Emtropy Labs, an AI-first startup he founded to help fast-growing CX teams drive deeper agent coaching insights. Over 20+ years, he has built several deep learning-powered applications. Harish has an MBA from MIT Sloan and a BS from IIT Bombay.

Joe Andrews

Chief Marketing Officer

“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. SupportLogic helps companies mine this data at scale and unlock its value for customers.”

Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to SupportLogic, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit. 

Liz Bronson

VP of People

“SupportLogic is supporting enterprise customers and delivering immediate ROI in ways I have never seen in 15 years working with technology companies.”

Liz has built her career through consultative, forward-thinking HR and recruiting work in high growth companies. She previously ran a consulting company helping teams at Pulumi, SignalFx, HashiCorp, MyVest, Evernote, and Hortonworks to maximize their hiring processes, hire and retain the right people for scale. Liz previously worked at VMware in people operations building their product management and marketing teams, and earlier was part of the HR team at Barclays Global Investors.

Nick Tarnoff

VP of Finance

“SupportLogic’s ability to help reduce renewal churn, protect revenue and indirectly allow for a reallocation of resources make it an ideal solution for fast growing enterprises.”

Nick brings over 15 years of financial leadership experience across technology, eCommerce and financial services industries, with a focus on financial planning and analysis (FP&A), strategic planning, and capital allocation. Most recently, Nick led finance for SAP SuccessFactors, directly supporting C-Suite leaders. He brings a highly collaborative approach to SupportLogic with a focus on designing a streamlined and efficient finance function.