Krishna Raj Raja
Founder & CEO
Krishna founded SupportLogic to help transform the role of customer support, brining a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.
EVP of Engineering
“Real-world problem solving paradigms are rapidly maturing from brute-force approaches to more intelligent and efficient methods. At SupportLogic, we harness the power of AI & Machine Learning to deliver cost-effective, innovative solutions to maximize customer success.”
Suresh has led world-class software engineering teams at both Fortune 100 companies and startups for 25+ years. He previously worked at Cisco, where he joined via an acquisition (Springpath) where he was VP of Engineering. Prior, he worked at VMware, Brocade and other startups (sanrise & DSET) delivering products for Network Management, Storage, Virtualization and SaaS.
Chief Revenue Officer
“SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.”
John has led successful, high-growth sales teams as a Chief Revenue Officer at both scale-up SaaS businesses and large global enterprises, including Hired, InsideView, and Findly. He previously held the Chief Operating Officer role at Baynote. Prior, as a senior executive leader at Oracle and SAP, he led multi billion-dollar global sales, customer support and operations teams.
Chief Marketing Officer
“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. SupportLogic helps companies mine this data at scale and unlock its value for customers.”
Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to SupportLogic, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit.
Chief Customer Officer
“For our customers, SupportLogic is an intelligent, learning platform that augments their ticketing systems and enables deep insights and novel workflows to achieve their operational and strategic goals faster and better.”
Omid has served in pivotal go-to-market, customer operations, and growth leader roles and is passionate about customer support, success, advocacy, and growth. Prior to SupportLogic, he led Product Success at ServiceNow and Customer Success at SAP Cloud. Earlier in his career, he ran services, sales, and support at several global technology companies.
VP of People
“SupportLogic is supporting enterprise customers and delivering immediate ROI in ways I have never seen in 15 years working with technology companies.”
Liz has built her career through consultative, forward-thinking HR and recruiting work in high growth companies. She previously ran a consulting company helping teams at Pulumi, SignalFx, HashiCorp, MyVest, Evernote, and Hortonworks to maximize their hiring processes, hire and retain the right people for scale. Liz previously worked at VMware in people operations building their product management and marketing teams, and earlier was part of the HR team at Barclays Global Investors.
VP of Finance
“SupportLogic’s ability to help reduce renewal churn, protect revenue and indirectly allow for a reallocation of resources make it an ideal solution for fast growing enterprises.”
Nick brings over 15 years of financial leadership experience across technology, eCommerce and financial services industries, with a focus on financial planning and analysis (FP&A), strategic planning, and capital allocation. Most recently, Nick led finance for SAP SuccessFactors, directly supporting C-Suite leaders. He brings a highly collaborative approach to SupportLogic with a focus on designing a streamlined and efficient finance function.
VP of Product Management
“Your customers are talking to you through multiple channels and you may be missing out on details and their sentiment just due to the sheer volume. SupportLogic helps you reinforce your relationship with your customers by focusing your attention on the subtler details in the haystack of unstructured conversations.”
Co-Founder and Managing Director –
Sumir Chadha, is the co-founder and Managing Director of WestBridge Capital. He is a former Managing Director of Sequoia Capital India. Sequoia Capital India was formed by merging WestBridge Capital Partners, India’s leading venture capital fund, which Sumir co-founded in 2000. Sumir received an MBA with distinction from Harvard Business School and a BSE in Computer Science from Princeton University.
Managing Director –
Tim is the Managing Director of Sierra Ventures. Tim is a serial entrepreneur, and has built two software infrastructure companies, Scopus Technology, which went public in 1995, and Octane Software, where he was Founder/CEO which he sold to Epiphany for $3.2 billion in 2000. In 2002 he became a Managing Director at Sierra Ventures. At Sierra, he’s taken two companies public, Sourcefire (FIRE) and MakeMyTrip (MMYT), and has been responsible for several M&As.
Managing Director –
General Catalyst Partners
Trevor Oelschig is Managing Director at General Catalyst Partners and has invested in companies such as Contentful, Fivetran, Grammarly and Loom. Before joining General Catalyst, Trevor spent nine years at Bessemer where he invested and served on the boards of PagerDuty, Shopify and Zapier. He studied engineering at both Berkeley and Stanford and has an MBA from The Wharton School.
Managing Director –
Ken is the Managing Director at Sorenson Ventures. Before joining Sorenson, Ken was Managing Director at Intel Capital and VP at Intel Corporation. Leading the software and security groups at Intel Capital, Ken invested in several market-leading companies including AtHoc (Blackberry), Prolexic (Akamai), DocuSign, Forescout, AlienVault (AT&T), Venafi, Vectra Networks, Gigya (SAP), BrightEdge, among many others. He enjoys working closely with entrepreneurs to help them attack new market opportunities and gain access to key initial customers and partners.
“Ticketing platforms we have today are solely focused on metadata and the most useful content inside support tickets is not being harnessed. We started SupportLogic to put this unstructured data front and center and extract signals to not just understand customer sentiment, but also product requests, cross-sell and upsell opportunities, and churn risk.”
Krishna Raj Raja
Founder & CEO