Leadership & Investors

SupportLogic is reinventing the support space and building a new category around ‘Support Experience’. Our leadership team and investors have built iconic companies that have transformed industries. We’re excited about the opportunity and the journey ahead.

“The ticketing platforms we have today are solely focused on metadata. The most useful content inside support tickets is not being harnessed. We started SupportLogic to put this unstructured data front and center and extract signals to not only understand customer sentiment, but also find product requests, cross-sell and upsell opportunities, and churn risk.”

Krishna Raj Raja

Founder & CEO

Leadership

Investors

Krishna Raj Raja

Founder & CEO

Krishna Raj Raja

Founder & CEO

Krishna founded SupportLogic to help transform the role of customer support, bringing a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.

Judith Platz

Chief Customer Officer

Judith Platz

Chief Customer Officer

“Support and success leaders are in a renaissance period where they can repaint their future. SupportLogic changes the game for high-performing organizations and enables them to shift from reactive to proactive service delivery.”
Judith has built and transformed customer support delivery organizations for more than two decades. Prior to SupportLogic, she was Senior Vice President, Salesforce Support. Previously, she served as Vice President of Research and Advisory at TSIA and earlier she held senior leadership roles in customer support, services and solutions at Infor and Oracle.

John Kelly

Chief Operating Officer

John Kelly

Chief Operating Officer

“SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.”
John has led successful, high-growth sales teams as a Chief Revenue Officer at both scale-up SaaS businesses and large global enterprises, including Hired, InsideView, and Findly. He previously held the Chief Operating Officer role at Baynote. Prior, as a senior executive leader at Oracle and SAP, he led multi billion-dollar global sales, customer support and operations teams.

Peter Sparks

VP of Engineering

Peter Sparks

VP of Engineering

Peter has 20+ years of SaaS startup experience where he has focused on building world-class data pipelines and AI/ML engines. Most recently, he led the data engineering team at H1, a healthcare data company, rebuilding their data software and processes to support a rapidly growing customer base. Prior to that, Peter grew up through the ranks as the 4th full-time employee at ZoomInfo, the leading global go-to-market intelligence and data company. There, he helped build and later led teams building the software that drove the success of the company and was an instrumental part of multiple acquisitions (from both sides of the table) and a successful IPO.

Karan Sood

Chief Product Officer

Karan Sood

Chief Product Officer

“Support experience management is a quickly emerging category with a very large market opportunity. We’ve built a great product with a fantastic team and are fortunate to have incredible enterprise customers. I look forward to building innovative solutions and helping to drive SupportLogic’s next phase of growth.”
Sood brings more than two decades of experience in leading product organizations that build and deliver industry-leading applications for CX-focused companies. Sood previously served as Chief Product and Technology Officer at In Mind Cloud, a vertical SaaS startup for the manufacturing industry. While at In Mind Cloud, he spearheaded product strategy, product development, design and engineering teams through a period of massive product-led growth and expansion into new markets. Prior to In Mind Cloud, Sood served in various senior leadership roles of growing scope at SAP. Most recently at SAP, he served as the global vice president and head of product for SAP Sales and Service Cloud.

Joe Andrews

Chief Marketing Officer

Joe Andrews

Chief Marketing Officer

“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. SupportLogic helps companies mine this data at scale and unlock its value for customers.”
Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to SupportLogic, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit.

Harish Batlapenumarthy

VP of Ecosystem

Harish Batlapenumarthy

VP of Ecosystem

“I am happy to bring our tech, team, and passion to SupportLogic and help our customers achieve strong customer retention and low agent churn with well coached, de-stressed, and happy agents.”
Harish joins SupportLogic through the acquisition of Emtropy Labs, an AI-first startup he founded to help fast-growing CX teams drive deeper agent coaching insights. Over 20+ years, he has built several deep learning-powered applications. Harish has an MBA from MIT Sloan and a BS from IIT Bombay.

Liz Bronson

VP of People

Liz Bronson

VP of People

“SupportLogic is supporting enterprise customers and delivering immediate ROI in ways I have never seen in 15 years working with technology companies.”
Liz has built her career through consultative, forward-thinking HR and recruiting work in high growth companies. She previously ran a consulting company helping teams at Pulumi, SignalFx, HashiCorp, MyVest, Evernote, and Hortonworks to maximize their hiring processes, hire and retain the right people for scale. Liz previously worked at VMware in people operations building their product management and marketing teams, and earlier was part of the HR team at Barclays Global Investors.

Sumir Chadha

Co-Founder and Managing Director –
WestBridge Capital

Sumir Chadha

Co-Founder and Managing Director –
WestBridge Capital

Sumir Chadha, is the co-founder and Managing Director of WestBridge Capital. He is a former Managing Director of Sequoia Capital India. Sequoia Capital India was formed by merging WestBridge Capital Partners, India’s leading venture capital fund, which Sumir co-founded in 2000. Sumir received an MBA with distinction from Harvard Business School and a BSE in Computer Science from Princeton University.

Tim Guleri

Managing Director –
Sierra Ventures

Tim Guleri

Managing Director –
Sierra Ventures

Tim is the Managing Director of Sierra Ventures. Tim is a serial entrepreneur, and has built two software infrastructure companies, Scopus Technology, which went public in 1995, and Octane Software, where he was Founder/CEO which he sold to Epiphany for $3.2 billion in 2000. In 2002 he became a Managing Director at Sierra Ventures. At Sierra, he’s taken two companies public, Sourcefire (FIRE) and MakeMyTrip (MMYT), and has been responsible for several M&As.

Trevor Oelschig

Managing Director –
General Catalyst Partners

Trevor Oelschig

Managing Director –
General Catalyst Partners

Trevor Oelschig is Managing Director at General Catalyst Partners and has invested in companies such as Contentful, Fivetran, Grammarly and Loom. Before joining General Catalyst, Trevor spent nine years at Bessemer where he invested and served on the boards of PagerDuty, Shopify and Zapier. He studied engineering at both Berkeley and Stanford and has an MBA from The Wharton School.

Dr. Steve Herrod

Managing Director –
General Catalyst Partners

Dr. Steve Herrod

Managing Director –
General Catalyst Partners

Dr. Steve Herrod is Managing Director at General Catalyst Partners. Prior to General Catalyst, Steve was the CTO and Senior Vice President of R&D at VMware. Steve holds a Ph.D and MS degree in computer science from Stanford University.

Ken Elefant

Managing Director –
Sorenson Ventures

Ken Elefant

Managing Director – Sorenson Ventures

Ken is the Managing Director at Sorenson Ventures. Before joining Sorenson, Ken was Managing Director at Intel Capital and VP at Intel Corporation. Leading the software and security groups at Intel Capital, Ken invested in several market-leading companies including AtHoc (Blackberry), Prolexic (Akamai), DocuSign, Forescout, AlienVault (AT&T), Venafi, Vectra Networks, Gigya (SAP), BrightEdge, among many others. He enjoys working closely with entrepreneurs to help them attack new market opportunities and gain access to key initial customers and partners.