Tour the Platform
Check out how SupportLogic helps teams improve CX, work faster, and retain customers.
Tour the agents behind Core SX
Eliminate escalations and manage active escalations more effectively
Eliminate surveys and unlock the true voice of the customer
Eliminate backlog and operational efficiencies
Eliminate language barriers with auto-translation and tonality/grammar assist
Take a Deeper Dive
Get a live demo, get your questions answered,
or even get shared with a free sandbox enviornment.
Tour the agents behind Core SX add-on modules
Eliminate manual routing and match the right engineer to every issue
Eliminate knowledge gaps and solve issues quickly with predictive answers
Eliminate manual coaching and QA 100% of customer interactions
Eliminate churn and track customer health proactively
Innovative support and success leaders love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
Chief Customer Officer, Coveo
Coveo reduced time to resolution from 4 days down to 2
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness, Nutanix
Nutanix reduced escalations and improved CSAT
%
Reduction in Escalations
+
NPS
%
CSAT
Elevate Your Support Experience
Reduce Customer Escalations by 40%
