Tour the Platform
Check out how SupportLogic helps teams improve CX, work faster, and retain customers.
Quality monitoring, intelligent case routing, and more:
Elevate your support with real-time insights and automated QA, CSAT, and CES predictions
Solve cases faster and reduce agent burnout with intelligent stack ranking for your team
Use your messaging applications to loop in anyone within your organization
Take advantage of smart filtering to solve cases faster and reduce your backlog
Take a Deeper Dive
Get a live demo, get your questions answered,
or even get shared with a free sandbox enviornment.
Agent productivity tools:
Focus on the right cases first using customer sentiment indicators.
Resolve cases faster with summarization and next best actions.
Respond to customers with perfect tone and grammar every time.
Serve customers in any language using the power of generative AI.
Innovative support and success leaders love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
Chief Customer Officer, Coveo
Coveo reduced time to resolution from 4 days down to 2
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness, Nutanix
Nutanix reduced escalations and improved CSAT
%
Reduction in Escalations
+
NPS
%
CSAT
Elevate Your Support Experience
Reduce Customer Escalations by 40%
