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Check out how SupportLogic helps teams improve CX, work faster, and retain customers.

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Take a self-guided tour to see what SupportLogic can do for you:

Sentiment Analysis

Find issues before they become fire drills and solve cases faster

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Use our escalation prediction workflow to put out the smoke before the fire

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Save your customer success team hours of prep work and prevent at-risk accounts from churning

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Take advantage of the product insights hiding in your ticketing system within minutes

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Try SupportLogic with your own data

Use your Salesforce credentials to see sentiment signals and insights from your own data.

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Auto QM, case routing, backlog management, and more:

Backlog Management

Take advantage of smart filtering to solve cases faster and reduce your backlog

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Use your messaging applications to loop in anyone within your organization

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Elevate your support with real-time insights and automated QA, CSAT, and CES predictions

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Solve cases faster and reduce agent burnout with intelligent stack ranking for your team

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Innovative support and success leaders love SupportLogic

“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”

Katherine Sullivan

SVP, Customer Success, Salesforce

Salesforce slashed escalation rates by 56%

56

%

Reduction in Escalation Rates

<

2

%

ESCALATION RATE SINCE USING SUPPORTLOGIC

13

%

PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success, Databricks

Databricks takes a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

Chief Customer Officer, Coveo

Coveo reduced time to resolution from 4 days down to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness, Nutanix

Nutanix reduced escalations and improved CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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