Stop Firefighting and Start Preventing Escalations

Leverage customer sentiment, urgency and 40 other signals to predict escalations

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Reduction in Customer Escalations



Reduction in Operational Expense



Reduction in Mean Time To Resolve (MTTR)

World’s 1st Intelligent Customer Escalation Prevention Engine

Predictive Intelligence with Prescriptive Recommendations

See escalations before they happen and take immediate action.

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Manage every customer escalation in a powerful kanban board.

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Leverage the power of industry-tuned NLP to see exactly where customer interactions escalate.

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Machine Learning Feedback Loop

Fine-tune the prediction engine to your specific needs by providing feedback via an intuitive UI. Machine learning models will automatically adapt to your needs based on your feedback.

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Intelligent Case Assignment

Leverage an ensemble of patent-pending AI and NLP techniques to determine the right support engineer for any given case and at any given stage to quickly reduce the potential impact of an escalation.

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Escalation Workflows

Track escalations by customer account. Identify the engineering and product issues associated with the escalations. Add and edit escalation notes and share progress.

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Case Sharing

Share case details with your engineering or customer success teams. Enable collaboration between cross-functional teams. Create slack channels for escalations with a simple drag and drop.

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Track Escalations

Understand what is driving customer escalations. Identify patterns and slice and dice the data by region, priority, or any one of your case fields.

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Reduced Customer Escalations by 40%

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations



Reduction in Escalations







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