Evaluate support performance with rubrics based on your criteria.

Monitor support quality across teams with QA scorecards that cater to your different customer types and evolving requirements.

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World-class brands use SupportLogic

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Tune quality monitoring to your preference with custom weights

Granular controls and auto-fail conditions give you the flexibility to tune auto QA for every customer support type, region, customer profile, and more.

Scale with unlimited rubrics and use-cases

Leverage a spectrum of customer support qualities and conversation scenarios to build scorecards.

Why quality monitoring teams love SupportLogic

“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”

Bharati Amarnani

Sr Director Customer and Technical Support, Coda Payments

Coda Payments auto QAs over 30,000 cases monthly.

30000

+

cases Evaluated Per month

21

Languages Supported

65

+

Countries Supported

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue