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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
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Tune quality monitoring to your preference with custom weights
Granular controls and auto-fail conditions give you the flexibility to tune auto QA for every customer support type, region, customer profile, and more.
Scale with unlimited rubrics and use-cases
Leverage a spectrum of customer support qualities and conversation scenarios to build scorecards.
Why quality monitoring teams love SupportLogic
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Bharati Amarnani
Sr Director Customer and Technical Support, Coda Payments
Coda Payments auto QAs over 30,000 cases monthly.
30000
+
cases Evaluated Per month
21
Languages Supported
65
+
Countries Supported
Explore Resources on Quality Monitoring
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue