Remove the Friction
Auto QA allows you to monitor every channel, using voice-to-text technology and custom rubrics to QA every single support interaction. Your agents are coached and developed continuously, getting suggestions and coaching in real-time on every case.
The outcome of all this? Scaling your support team while avoiding sacrificing quality and customer experience.
In this webinar replay you’ll learn:
- How Auto QA solves your QM needs, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.
- Why Auto QA was built and how it works
- How Auto QA compliments the capabilities possible with SupportLogic SX