Leverage out-of-the-box reporting on critical quality indicators.

Manage support quality using reports that cover automatic, manual, and composite QA data.

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World-class brands use SupportLogic

Read our customer stories

Leverage instant quality management reporting

Use fully customizable reports to track team progress and department KPIs.

Track agent development in one place

Agent progress can be tracked across skill categories and tied to corresponding case evaluations.

Why quality monitoring teams love SupportLogic

“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”

Bharati Amarnani

Sr Director Customer and Technical Support, Coda Payments

Coda Payments auto QAs over 30,000 cases monthly.

30000

+

cases Evaluated Per month

21

Languages Supported

65

+

Countries Supported

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue