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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
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Leverage instant quality management reporting
Use fully customizable reports to track team progress and department KPIs.
Track agent development in one place
Agent progress can be tracked across skill categories and tied to corresponding case evaluations.
Why quality monitoring teams love SupportLogic
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Bharati Amarnani
Sr Director Customer and Technical Support, Coda Payments
Coda Payments auto QAs over 30,000 cases monthly.
30000
+
cases Evaluated Per month
21
Languages Supported
65
+
Countries Supported
Explore Resources on Quality Monitoring
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue