Trusted by Leading Enterprises
The world’s most innovative companies love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan / SVP, Customer Success, Salesforce
%
REDUCTION IN ESCALATION REQUESTS
<
%
Escalation rate since
using supportlogic
%
Productivity gain for
Every swarm lead and
manager
Case Studies
See How Enterprises are Gaining True Value from AI in Transforming the Post-Sales Customer Experience
Salesforce Slashes Escalations 56% and Gains Manager Productivity
Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day. Read more.
Informatica Partners with SupportLogic to Accelerate AI with Business Impact
In just 45 days, Informatica redirected resources to new initiatives and made their support managers more efficient by monitoring sentiment across every customer interaction. Read more.
Qlik Reduced Customer Escalations by 30% in Just Six Months
Qlik faced the operational challenge of transforming its support team from reactive to proactive to prevent escalations and better prioritize cases. To achieve this, the company turned to SupportLogic’s AI-powered continuous service experience platform. Read more.
Zywave Protects Itself Against Surprise Escalations
The support organization at Zywave was looking to transform from a reactive model to a more proactive support experience. Additionally, they wanted to shift from a cost center to position support as a strategic element of the overall customer experience. Read more.
Hear Stories of CX Transformation
Deepak Chawla, Senior VP of Product Support at UiPath, tells his story.
Rachel Letchumanan, Program Director for CX Strategy and Operations at Demandbase, tells her story.
Jenna Koontz, VP of Global Customer Support at Certinia tells her story.
Arnard Schouw, VP of customer support at Basware, tells his story.
See what our customers have to say
Christopher
Ultimate Time Saver! The best feature has to be the Insights on the Console. This has saved us many times by alerting staff to a customer requesting a phone call or a case that is more urgent than initially logged. These Insights, delivered to a central location where actions are tracked, save us a ton of time and show our customers that we are actively listening to their feedback.
Darren
Contemporary technology being used to improve common Technical Support operational issues. SupportLogic allows us to better manage our backlog and become more proactive in our escalation management and reduces the burden on our Managers
David
Great tool for customer success! I can check everything that requires attention from a single interface.
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform