See How Enterprises are Gaining True Value from AI in Transforming the Post-Sales Customer Experience
A Sample of Companies Transforming Their Support Experience with SupportLogic
The world’s most innovative companies love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
56
%
Reduction in Escalation Rates
<
2
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
13
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
Chief Customer Officer, Coveo
Coveo reduced time to resolution from 4 days down to 2
53
%
Decrease in MTTR
+
31
%
increase in First-Day Resolution
56
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness, Nutanix
Nutanix reduced escalations and improved CSAT
40
%
Reduction in Escalations
90
+
NPS
90
%
CSAT
See what our customers have to say
Christopher
Ultimate Time Saver! The best feature has to be the Insights on the Console. This has saved us many times by alerting staff to a customer requesting a phone call or a case that is more urgent than initially logged. These Insights, delivered to a central location where actions are tracked, save us a ton of time and show our customers that we are actively listening to their feedback.
Darren
Contemporary technology being used to improve common Technical Support operational issues. SupportLogic allows us to better manage our backlog and become more proactive in our escalation management and reduces the burden on our Managers
David
Great tool for customer success! I can check everything that requires attention from a single interface.