See What Our Customers Say
Ultimate Time Saver! The best feature has to be the Insights on the Console. This has saved us many times by alerting staff to a customer requesting a phone call or a case that is more urgent than initially logged. These Insights, delivered to a central location where actions are tracked, save us a ton of time and show our customers that we are actively listening to their feedback.
Contemporary technology being used to improve common Technical Support operational issues. SupportLogic allows us to better manage our backlog and become more proactive in our escalation management and reduces the burden on our Managers
Great tool for customer success! I can check everything that requires attention from a single interface.