Trusted by Leading Technology Companies
Innovative support leaders trust SupportLogic to uplevel their Support Experience
Innovative Leaders Love SupportLogic
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
VP of Technical Support
Reduce mean time to resolution from 4 days to 2
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success
Take a proactive approach to support
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
Daniel Coullet
VP, Customer Success at Scale and Support Service
Reduce escalations and better prioritize cases
%
ReduCtion in escalations
+
/ 5
Partner CSAT
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness
Reduce escalations and improve CSAT
%
Reduction in Escalations
+
NPS
%
CSAT
See What Our Customers Say
Christopher
Ultimate Time Saver! The best feature has to be the Insights on the Console. This has saved us many times by alerting staff to a customer requesting a phone call or a case that is more urgent than initially logged. These Insights, delivered to a central location where actions are tracked, save us a ton of time and show our customers that we are actively listening to their feedback.
Darren
Contemporary technology being used to improve common Technical Support operational issues. SupportLogic allows us to better manage our backlog and become more proactive in our escalation management and reduces the burden on our Managers
David
Great tool for customer success! I can check everything that requires attention from a single interface.
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue