Trusted by Leading Technology Companies

Innovative support leaders trust SupportLogic to uplevel their Support Experience

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Proven Results From Our Customers

40

%

Reduction in Escalations
Learn How

53

%

Reduction in
mean time to resolution
Learn How

35

%

Reduction in Customer churn
Learn How

31

%

INCREASE In First-Day Resolutions
Learn How

90

%

Increase in
Predicted Escalations
Learn How

Innovative Leaders Love SupportLogic

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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See What Our Customers Say

David

Great tool for customer success! I can check everything that requires attention from a single interface.

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Christopher

Ultimate Time Saver! The best feature has to be the Insights on the Console. This has saved us many times by alerting staff to a customer requesting a phone call or a case that is more urgent than initially logged. These Insights, delivered to a central location where actions are tracked, save us a ton of time and show our customers that we are actively listening to their feedback.

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Darren

Contemporary technology being used to improve common Technical Support operational issues. SupportLogic allows us to better manage our backlog and become more proactive in our escalation management and reduces the burden on our Managers

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