About SupportLogic

At SupportLogic, it’s about more than just making amazing products. It’s about the people and culture that truly makes SupportLogic a special company to work for, and to work with.

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Who We Are

We are a distributed team across several geographies passionate about machine learning and customer support. We are agile, highly collaborative and customer centric. We believe that technology should adapt to people, not the other way around.

Our Values

Our values guide not just how we build our products, but how we work together as a team, and with our customers, every day. Our core values set us apart from other companies, but also bind us together as co-workers and partners.

At SupportLogic we:

Operate from a foundation of trust

Believe in people-first innovation

Make insight-driven decisions

Are conscientious of our world and our place in it

“When you join SupportLogic, you will experience a truly supportive environment where everyone works in transparency to contribute in improving support organizations.”

Asad Akram

Engineering Manager

“The work at SupportLogic is very engaging. Answering customers’ concerns provides fascinating avenues for me to learn about data science techniques used at SupportLogic.”

Shawn Rodricks

Data Scientist

“I particularly enjoy shipping impactful changes for our customers – we have a culture that is strong in end-to-end ownership, with an emphasis on building things that will make the biggest difference.”

Charles Monnett

Director of Data Engineering

Our Culture


Come join our dynamic, and fast growing team! Be part of the team that is putting support experience on the map, and enjoy the perks of working at a modern, groundbreaking startup like SupportLogic

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Diversity and Inclusion

At SupportLogic we celebrate our diverse team, and strive to offer the most inclusive, inviting workplace in the industry.

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Our leadership team brings together decades of experience in the support and enterprise software sector. Learn more about our executive staff and investors here.

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