Webinars
Transforming The Support Agent Experience With Predictive And Generative AI
Watch On-Demand
Stop note taking. Automatically transcribe every support call.
Break down silos across channels and analyze every conversation for sentiment.
PRODUCT TOUR
Voice Agent
AI-powered voice analysis unearths not-so-obvious issues, patterns, keywords across all support interactions. Once the conversation is translated to text, sentiment, urgency, and intent are detected and reflected in the case’s scores.
“Without SupportLogic, I would be completely lost. The results from using SupportLogic have been astonishing.”
Vineet Puri, SVP and Co-head Global Client Services, Cvent
56
%
REDUCTION IN
ESCALATION rates BY SALESFORCE
80
%
Reduction in escalation requests BY Nutanix
80
%
reduction in escalations BY basware
Combine Every Channel into One Dashboard
Parse voice & chat transcriptions and store them as case comments
Apply sentiment detection to 100% of your customer interactions: chat, voice, and email.
Monitor the quality of every call using over 40 sentiment signals
Detect nuances in customer calls, from frustration and confusion to commercial and product signals.
Efficiently coach support calls using tone detection
Every voice call is monitored for quality and passed through a rubric customized to your support quality expectations.
Cut Through the AI Hype and Get Real-World Results
“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“
Jenna Koontz
VP, Global Customer Support, Certinia
Real-time sentiment analysis has enabled proactive Support Experience
30
%
REDUCTION IN ESCALATION RATE
28
%
DECREASE IN TIME TO RESOLUTION
90
CSAT FROM TAKING ACTION ON SENTIMENT
“72% of our strategic customers have improved customer sentiment.”
Arnoud Schouw
VP, Customer Support, Basware
Improved CX with shift from “product-centric” to “customer-centric”
80
%
Reduction in Escalations
93
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS
72
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
56
%
Reduction in Escalation Rates
<
2
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
13
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
Stop renewing the stack that you have outgrown
In 45 days, SupportLogic can be live on your data — extracting signals, running agents, and powering whatever you build on top. Talk to us about replacing what you don’t need anymore.