Upcoming Events

Past Events

Five Elements For Building A World-Class Agent Coaching Program

The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce. Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.

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SupportLogic Success Plan

Join us for an exclusive customer-only offering, where SupportLogic Senior Customer Success Manager will discuss the Success Plan for achieving significant results of reducing escalation rates by 20-50%.

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Slash Resolution Time with AI

On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

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TSIA World: Envision

Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on “Why Now is the Time to Double Down on Proactive Support”. And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!

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Enjoy masterfully crafted cocktails and live entertainment in a welcoming and refined atmosphere.
Craft Cocktail Reception

Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You’ll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.

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Reduce Agent and Case Review Time with AI

Learn how SupportLogic makes it easier for managers to evaluate agents, onboard agents more quickly, and help their teams feel more valued and supported.

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