Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.
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Join us on November 14 in Raleigh-Durham for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
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Join us on November 16 in New York for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
In this live session, Anne Barry and Ryan Radcliff will discuss the benefits of sentiment detection, how and what sentiment can be detected, and demo how this can transform daily support operations as well as customer support planning.
Join us on August 22 in Boston for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.
During this session on August 16th at 10:00 AM PT / 1:00 PM ET, SupportLogic Founder and CEO Krishna Raj Raja will review product releases from the first half of the year and present releases planned for the second half. Krishna will be joined by SupportLogic’s Chief Customer Officer, Judith Platz.
The role of the support agent is transforming, and assisted support is here to stay. Support agents are now more than just problem solvers – they play a critical role in shaping customer experiences and influencing customer satisfaction. To adapt, companies must offer a hybrid support model: Assisted and Autonomous.
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