Upcoming Events

Webinar
Oct 05, 2023
Virtual
Increase Efficiency and Improve Customer Outcomes

Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.

Read More
SX Live City Tour
Nov 14, 2023
In-person
SX Live City Tour: Raleigh

Join us on November 14 in Raleigh-Durham for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now
SX Live City Tour
Nov 16, 2023
In-person
SX Live City Tour: New York

Join us on November 16 in New York for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now

Past Events On Demand

SX Live City Tour
Sep 14, 2023
In-person
SX Live City Tour: San Jose

Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now
Webinar
Sep 07, 2023
Virtual
Customer Sentiment Analysis: Go Beyond Customer Surveys, Unlock the True Voice of the Customer

In this live session, Anne Barry and Ryan Radcliff will discuss the benefits of sentiment detection, how and what sentiment can be detected, and demo how this can transform daily support operations as well as customer support planning.

Read More
SX Live City Tour
Aug 22, 2023
In-person
SX Live City Tour: Boston

Join us on August 22 in Boston for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now
Webinar
Aug 17, 2023
Virtual
SupportLogic Office Hours

SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.

Read More
Webinar
Aug 16, 2023
Virtual
Product Roadmap Session with CEO Krishna Raj Raja and CCO Judith Platz

During this session on August 16th at 10:00 AM PT / 1:00 PM ET, SupportLogic Founder and CEO Krishna Raj Raja will review product releases from the first half of the year and present releases planned for the second half. Krishna will be joined by SupportLogic’s Chief Customer Officer, Judith Platz.

Read More
Webinar
Aug 03 – 04, 2023
Virtual
Transforming The Support Agent Experience With Predictive And Generative AI

The role of the support agent is transforming, and assisted support is here to stay. Support agents are now more than just problem solvers – they play a critical role in shaping customer experiences and influencing customer satisfaction. To adapt, companies must offer a hybrid support model: Assisted and Autonomous.

Read More

Don’t miss out

Want the latest B2B Support, AI and ML blogs delivered straight to your inbox?

Subscription Form