Making the Business Case to Invest in AI for Support Experience
Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.
Five Elements For Building A World-Class Agent Coaching Program
The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce. Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.
Slash Resolution Time with AI
On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
TSIA World: Envision
Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on “Why Now is the Time to Double Down on Proactive Support”. And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!
Craft Cocktail Reception
Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You’ll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.
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