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Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.
Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.
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Join us on June 9 for this webinar with TSIA, Mulesoft, and FT Works.
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Join SupportLogic at TSIA World Envision in Las Vegas, Nevada.
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
On Demand now available! Learn the future of support experience from industry leaders and visionaries
Don’t wait for customer issues to find you.
We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.
AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention.
In this 45-minute session, TSIA’s Distinguished Researcher John Ragsdale and Snowflake’s VP of Global Support Angus Klein discuss the potential for disruption, and how to leverage the next generation of quality monitoring tools and practices.
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