Upcoming Events

Past Events

Join us on June 9 for this webinar with TSIA, Mulesoft, and FT Works.
Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming

Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.

Learn More
SupportLogic Office Hours: Agent Coaching & Evaluation (ACE)

Relevant, timely coaching to your team is critical to your team’s growth, development, and retention. Now with ACE, you can provide it to them.

Read More
SX Live Bay Area Meetup

Simon Bamberger, Nicholas Clark, and Ryan Maund of the Boston Consulting Group discuss Bionic Customer Support: The Seamless Interaction Between Humans and AI.
In the panel discussion on Leveraging AI in Customer Service and Support, senior leaders discuss their strategies for leveraging tech to enhance the support experience.

Read More
Support Experience: A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

Save My Spot
Join us in Orlando!

Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.

Learn More
Don’t Just React to Escalations, Predict and Prevent Them

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.

Learn More

Don’t miss out

Want the latest B2B Support, AI and ML blogs delivered straight to your inbox?