SX Live Austin Meetup
Learn, share, and network in Austin with leaders and enthusiasts who are passionate about transforming the support experience.
Why Proactive Support Is More Important Than Ever
In uncertain times, you want to be on your customers' minds for the right reasons. That's why proactive support is more important now than ever. Join us on August 30 as Martin Schneider outlines the factors driving the need to invest in the support experience.
SX Live Bay Area Meetup
Simon Bamberger, Nicholas Clark, and Ryan Maund of the Boston Consulting Group discuss Bionic Customer Support: The Seamless Interaction Between Humans and AI.
In the panel discussion on Leveraging AI in Customer Service and Support, senior leaders discuss their strategies for leveraging tech to enhance the support experience.
Don’t Just React to Escalations, Predict and Prevent Them
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
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