The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce. Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.

Join us for an exclusive customer-only offering, where SupportLogic Senior Customer Success Manager will discuss the Success Plan for achieving significant results of reducing escalation rates by 20-50%.

On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on “Why Now is the Time to Double Down on Proactive Support”. And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!

Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You’ll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.

Learn how SupportLogic makes it easier for managers to evaluate agents, onboard agents more quickly, and help their teams feel more valued and supported.