Why Proactive Support Is More Important Than Ever
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Smarter Answers, Better Support
NICE’s Knowledge-Driven Evolution With SupportLogic
Join us for the first session in a two-part spotlight series with NICE, as they share why they’re shifting to a knowledge-driven support model that empowers their users.
In this session, Chris Romrell of NICE will discuss:
- The business challenges that sparked their transformation
- Why precise, contextual knowledge, not just better search, was the answer
- How they’re prioritizing early use cases and measuring success
We’ll also explore their vision for scaling this approach, including how evolving technologies, such as precision RAG, are shaping their strategy.
Following the conversation, our product expert will demo two solutions that bring this strategy to life – Resolve Assist, an agent-facing tool for intelligent case handling, and ResolveSX, a portal experience that delivers real-time answers to customers.
Hosts
Judith Platz
Chief Customer Officer
SupportLogic
Sariel Moshe
Sr. Director Business Operations
SupportLogic
Chris Romrell
Global Head of Technical Support
NICE
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About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows