SupportLogic Cognitive AI Cloud: Powered by Ambient AI Agents
Elevate SX
Improves Support Quality
Automated and manual QA, voice analytics, and predictive scoring helps managers coach agents effectively, either in reivews or real-time to ensure every customer interaction meets your standards.
Powered by Coaching and Voice Agents
- Auto QA
- Manual QA
- Custom Scorecard
- Arbitration
- Auto QA Score
- CES Score
- 54+ ML Models
- Tonal Analysis
- Voice Transcription
- Grammar Check
- Sentiment Detection
- Zero Tolerance Policy
- Grade the Grader
- Resolution Detection
- GenAI Summary
- AI Suggestions
- Profanity Detection
- Professionalism Detection
- Hold Detection
- Dead Air Detection
- Redaction
- Performance Trends
- QA Analytics
- Agentic Reasoning
Core SX Bundle
Drives Efficiency
Understand customer sentiment, reduce costly escalations, close cases more quickly, and drive retention and proactive engagement.
Powered by Sentiment Agent, Escalation Agent, Prioritization Agent, Routing Agent, and Language Agent
- Sentiment Analysis
- Escalation Prediction
- Backlog Management
- Text Analytics
- Data Cloud
- Proactive Alerts
- SLA/SLO Management
- Embeddable Widgets
- CRM Writeback
- Agent Scheduling
- Grammar Assist
- Next Best Action
- Case Summarization
- Account Summary
- Account Health Score
- Auto Case Assignment
- Virtual Teams
- Virtual Accounts
- Virtual Queues
- Slack Integration
- MS Teams Integration
- Case Prioritization
- Language Translation
- Escalation Review
Resolve SX
Empowers Customers and Agents
It retrieves the right information instantly, so agents and customers get quick, reliable, and accurate responses without searching through endless documentation.
Powered by Knowledge Agent and Prioritization Agent
- Precision RAG Answer Engine
- Integration with Salesforce Experience Cloud
- Knowledge Integration with Slack / MS Teams
- Integration with Atlassian JIRA & Confluence
- Knowledge extraction from existing cases
- Related cases suggestion
- Integration with Internal and External KB articles
- Embeddable CRM Widget for Agents
- Embeddable Search Widget for Customers
- Draft KB article creation
- Knowledge summary with source citation
SupportLogic Delivers Fast ROI and Sustained Value
Eliminate survey tools, analytics, and routing software—delivering immediate ROI through consolidation
Reduce escalations by up to 80% and help teams scale without increasing headcount
Protect and expand revenue by improving net dollar retention (NDR)—a key CFO priority
Uncover and act on growth opportunities and critical risks
Frequently Asked Pricing Questions
SupportLogic uses a combination of usage-based pricing and seat-based licensing.
Pricing starts at $4,000 per month (requires a pre-paid, annual contract).
SupportLogic uses a combination of usage-based pricing and seat-based licensing.
The usage-based component is for the volume of data processed, which includes but is not limited to case interactions, voice transcripts, and chat sessions. We work with you to provide a quote based on your estimated annual usage.
Seat-based licensing applies to Assign (Intelligent Case Routing), Elevate SX (Auto QA), and Resolve SX for agents.
UBP is a pricing model where the cost of a product or service is based on the amount of usage or consumption by the user. At SupportLogic, we work with you to estimate your annual usage and price accordingly. Your usage is reevaluated at renewal so only pay for what you need.
Yes, we offer an Enterprise Licensing Agreement. Please contact us.
At the beginning of the contract term, your account is funded with a preset amount of credits (starting at 2.5 million credits, up to 100 million). Users are given access to all existing and future functions of the product, and based on various actions taken in the product, credits are deducted from your balance.
The base level Core SX bundle includes Assign (Intelligent Case Assignment), Expand (Commerical Signals), SupportLogic Data Cloud, and GenAI features.
Yes, seat-based licensing applies to Assign (Intelligent Case Routing), Elevate SX (Auto QA), and Resolve SX for agents. Volume discounts are available.
No limitations, as long as the users belong to your organization. The more licenses you purchase, the higher the volume discount*.
*volume discounting capped at 50%
Stop renewing the stack that you have outgrown
In 45 days, SupportLogic can be live on your data — extracting signals, running agents, and powering whatever you build on top. Talk to us about replacing what you don’t need anymore.