Security can never be technology alone. All employees and contractors are trained using comprehensive security awareness programs. Every SupportLogic employee is committed to ensuring that the data we analyze within our systems is protected in the highest regard.
SOC 2 Type II certification and GDPR compliance ensure that our policies and procedures meet your security expectations. We regularly conduct both internal and external audits and penetration tests, with complete results available by request.
Data privacy and security protocols conform to the HIPAA Security, Privacy, and Breach Notification Rules and are designed to meet your HIPAA compliance requirements.
Core Security Protocols
Data Classification Matrix
|Original ticketing data||Confidential||Designated SupportLogic employees only; third-party sync service||At rest and in transit|
|Internal conversations||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|ML predictions||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|ML annotations||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|Product usage data||Sensitive||Designated SupportLogic employees only||In transit|
Data & Security FAQ
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