Security can never be technology alone. All SupportLogic employees and contractors are trained using comprehensive security awareness programs. Every employee is committed to ensuring that the data we analyze within our systems is protected in the highest regard. We maintain 24/7 coverage for NOC and SOC teams.
Annual SOC 2 Type II certification, GDPR compliance, and California Consumer Privacy Act compliance are maintained to meet your security expectations. We regularly conduct both internal and external audits and penetration tests, with complete results available by request.
Our data privacy and security protocols conform to the HIPAA Security, Privacy, and Breach Notification Rules and are designed to meet your HIPAA compliance requirements.
Data Classification Matrix
|Original ticketing data||Confidential||Designated SupportLogic employees only, using a third-party sync service||At rest and in transit|
|Internal conversations||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|ML predictions||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|ML annotations||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|Product usage data||Sensitive||Designated SupportLogic employees only||In transit|
Responsible Disclosure Program
We take security seriously at SupportLogic and are deeply appreciative of the role that security researchers play in improving the security posture of our product and platform. Send us an email if you believe you have discovered a security vulnerability that you would like to report to us.
Frequently Asked Questions
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