Security can never be technology alone. All SupportLogic employees and contractors are trained using comprehensive security awareness programs. Every employee is committed to ensuring that the data we analyze within our systems is protected in the highest regard.
Annual SOC 2 Type II certification and GDPR compliance ensure that our policies and procedures meet your security expectations. We regularly conduct both internal and external audits and penetration tests, with complete results available by request.
These data privacy and security protocols also conform to the HIPAA Security, Privacy, and Breach Notification Rules and are designed to meet your HIPAA compliance requirements.
Data Classification Matrix
|Original ticketing data||Confidential||Designated SupportLogic employees only, using a third-party sync service||At rest and in transit|
|Internal conversations||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|ML predictions||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|ML annotations||Sensitive||Designated SupportLogic employees only||At rest and in transit|
|Product usage data||Sensitive||Designated SupportLogic employees only||In transit|
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