White Papers

Trust and security are foundational to our business. Read about our approach to security, see our certifications, and how we secure your data.

SupportLogic should be your primary investment in your AI support stack, with complete solutions for every support use case.

Protect revenue, maximize team productivity, and build better products from the insights buried in your customer support data. See how customer success, IT, product, and company management benefit from Support Experience.

SupportLogic is independently proven to reduce the volume and cost of escalations, accelerate time to case resolution, increase manager insights, retain and increase revenue, and improve customer and agent experiences.

Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims. This paper does the opposite: revealing in detail how SupportLogic works so you can make a more informed decision.

B2B support leaders must adopt proactive customer support now to retain customers, grow business, and stay competitive during a down economy.

Gone are the days where the support team was viewed only as a cost center. In the "everything as a service" economy, effective support is critical for customer retention. In this new reality, businesses must continuously earn their customers' loyalty and business. Traditional customer success metrics like CSAT and NPS based on infrequent surveys no longer the reliable health indicators they once were.

How B2B support leaders can meet the pressure to improve customer retention, streamline operations, and enhance the support experience.

How B2B leaders can implement bold changes to the customer support experience to retain customers and increase profitability.