THE SUPPORTLOGIC SX PLATFORM

Goodbye Metadata- Hello Signals

Extract the true voice of the customer from every support interaction to drive more engaged, profitable relationships with Support Experience (SX)

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Reads Every Ticket and Automatically Extracts Signals Using AI and Natural Language Processing (NLP)

Automatically extract 60 different customer signal categories and thousands of domain specific keywords from your existing and live support tickets with the SX platform.

Detects more than 140 customer sentiment “signals” to gain true VoC

Analyzes 100% of cases to make more accurate predictions

Combines supervised and unsupervised ML models for deep learning

The SX Platform Seamlessly Integrates with Your Existing System

The SupportLogic SX Platform acts as a force multiplier for your CRM/ticketing system, unlocking actionable insights from unstructured data surrounding support interactions.

  • No rip and replace – works with your existing CRM system
  • Fast deployment and fast results within 60 days
  • Seamlessly integrated – make every agent more effective

Data integration that’s non-intrusive secure, and flexible – find out more.

Read the White Paper

Security-First Architecture

From your very own virtual private cloud deployment, to rigorous security and privacy measures, your customer data is always safe and secure. 

  • SOC II Type 2 certified
  • Zero co-mingling of customer data
  • GDPR and HIPAA compliant

Purpose Built for B2B Support

Our AI/ML and NLP technology is built with the language of B2B in mind. Get started quickly and refine as you go for even more accurate and impactful predictions.

ML pre-tuned for the language of B2B

More accurate predictions than “DIY” AI tools

Go beyond rules-based routing and workflow

Deliver Insights to the Entire Business

Extract powerful business insights from your support interactions. Share product feedback, feature requests, and sentiment trends with product, sales and marketing teams with a single click.

Build more accurate customer health scores

Analyze sentiment at individual or group levels

Discover product usage trends and create benchmarks

Drive higher adoption and retention rates

Reduced Customer Escalations by 40%

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations

40

%

reduction in escalations

90

+

nps

97

%

csat

Read Case Study

Explore Resources From our Thought Leaders on Support Experience

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Blog
Why Support Experience is Going to Make or Break Your Organization this Decade

Join us at the first industry conference dedicated to the topic of support experience. Ideal for any stakeholder involved in delivering, enabling, and benefiting from customer support outcomes.

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Blog
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience

We often discuss the value you can extract from unstructured customer data. But how do you use that data to improve the customer experience (CX) in immediate, tangible ways? The answer lies in customer sentiment analysis.

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