Resource Center

Support Experience is the result of decades of experience in the support industry. Raja offers a new path for fast growing companies, where the future of customer support is more human than ever.

At a recent panel discussion during the 2024 Support Experience Conference, I asked three industry experts to share their valuable insights on navigating this complex decision.

Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day.