Five Strategic Moves to Double Down on Your Support Experience
SX Live Austin Meetup
A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.
Why Proactive Support Is More Important Than Ever
In uncertain times, you want to be on your customers' minds for the right reasons. That's why proactive support is more important now than ever. Watch as Martin Schneider outlines the factors driving the need to invest in the support experience.
Inside the Intelligence
Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims. This paper does the opposite: revealing in detail how SupportLogic works so you can make a more informed decision.
Case Swarming 101 with Coveo and SupportLogic
SupportLogic Now Available in Freshworks Marketplace
Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming
The advantages of case swarming are well documented. But moving from one support model to another can be daunting. If you've considered moving to a single-tier model but are unsure where to start, this webinar is for you.
Proactive Support is Simply Smart CX
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