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Sariel Moshe describes his vision for xFind and the human knowledge revolution as xFind and its precision answer engine join SupportLogic.

The data in this CXO report highlight the opportunities and challenges of today’s IT requirements and demonstrate why it’s critical to monitor every customer interaction—regardless of whether it’s handled by a person or a chatbot.

Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day.