Resource Center

A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.

In uncertain times, you want to be on your customers' minds for the right reasons. That's why proactive support is more important now than ever. Watch as Martin Schneider outlines the factors driving the need to invest in the support experience.

Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims. This paper does the opposite: revealing in detail how SupportLogic works so you can make a more informed decision.

The advantages of case swarming are well documented. But moving from one support model to another can be daunting. If you've considered moving to a single-tier model but are unsure where to start, this webinar is for you.