Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds and Wallets of Customers

Krishna Raj Raja is the founder and CEO of SupportLogic, the world’s first AI-driven Support Experience platform. As the first support engineer hired at VMware India, Raja spent time reading every single customer support message and proactively solving problems. But as the company grew, its connection to the customer was severed. This hurt the customer experience and eventually the brand, inspiring Raja to find a better way to deliver exceptional support at scale.

‍Support Experience is the result of decades of experience in the support industry. Raja offers a new path for fast growing companies, where the future of customer support is more human than ever.

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