Why Proactive Support Is More Important Than Ever

A Can’t-Miss Session for Anyone Looking to Optimize Their Support Experience to Succeed in Today’s Challenging Economic Conditions

Full Recording

Highlights

Economies Change But Your Customers Will Always Need Support

They say the only constant in life is change. And the support industry has seen its fair share of disruption and change over the past several years.

As we head into uncertain times, it’s more important than ever for B2B companies to be thinking about how they optimize the support experience. The support organization is the “front line” for B2B firms when it comes to the customer experience, and what can make or break retention and expansion efforts in trying economic times.

Key points of discussion include:

  • Why support can make or break your brand
  • How support can directly improve revenue in a “retention first” economy
  • The role AI and analytics can play in transforming support
  • Real world examples of “recession-proof” support experience projects

You might also be interested in

How to minimize ticket escalations using Artificial Intelligence
Use SupporLogic’s AI-based technology to minimize ticket escalations and manage them at scale.
Jul 08, 2022
B2B Support Escalations: Definition + How to Minimize Them With AI
user-avatar
Martin Schneider

Chief Evangelist & Head of Solutions Marketing, SupportLogic

Read More
May 05, 2021
Should You Build Or Buy AI?
user-avatar
Support Whisperer
Watch On-Demand
May 6, 2022
Five Things We Learned About Support Experience from the First SX Live Conference
user-avatar
Joe Andrews

Chief Marketing Officer, SupportLogic

Read More