Improve quality metrics by acting on leading indicators.

Stop relying on biased customer surveys and start using synthesized CSAT and CES predictions built from your data.

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World-class brands use SupportLogic

Read our customer stories

Forecast KPIs from customer interactions in real time

Use custom evaluation rubrics and customized AI models to QA 100% your support data.

Act on CSAT and CES dips before they occur

Predictive AI measures the temperature and quality of every customer interaction against case history to predict KPIs your organization can understand.

Why quality monitoring teams love SupportLogic

“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”

Bharati Amarnani

Sr Director Customer and Technical Support, Coda Payments

Coda Payments auto QAs over 30,000 cases monthly.

30000

+

cases Evaluated Per month

21

Languages Supported

65

+

Countries Supported

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue