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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
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Forecast KPIs from customer interactions in real time
Use custom evaluation rubrics and customized AI models to QA 100% your support data.
Act on CSAT and CES dips before they occur
Predictive AI measures the temperature and quality of every customer interaction against case history to predict KPIs your organization can understand.
Why quality monitoring teams love SupportLogic
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Bharati Amarnani
Sr Director Customer and Technical Support, Coda Payments
Coda Payments auto QAs over 30,000 cases monthly.
30000
+
cases Evaluated Per month
21
Languages Supported
65
+
Countries Supported
Explore Resources on Quality Monitoring
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue