Streamline support operations with SLO management.

Merge traditional service-level metrics with predictive indicators to create detailed objectives and benchmarks.

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World-class brands use SupportLogic

Read our customer stories

Track service response time

Use KPI analytics to track exactly where service level objectives were missed.

Get alerts on missed SLAs

Turn your service-level objectives into an automatic notification system and alert anyone in your organization.

Configure service-level objective metrics

100% configurable metrics allow you to tune SLAs and SLOs to your preference.

Why support teams love SupportLogic

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue