Why quality monitoring teams love SupportLogic
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Sr Director Customer and Technical Support, Coda Payments
Coda Payments auto QAs over 30,000 cases monthly.
cases Evaluated Per month
Explore resources from our thought leaders on quality monitoring
Customer Service Quality Assurance: What It Is & Why It’s Important
The world of customer service quality assurance, why it’s vital for support teams, and when switch from manual to automated QA.
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Reduce escalations and cut through backlog to increase customer retention and revenue