Detect call quality and coach on 100% of support conversations.

Automatically translate speech to text to evaluate support calls and address gaps in service with speech analytics.

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World-class brands use SupportLogic

Read our customer stories

Efficiently coach support calls using tone detection

Sentiment detection marks the critical portions of every support call, helping QA managers focus resources.

Monitor the quality of every call using custom rubrics

Every voice call is monitored for quality and passed through a rubric customized to your support quality expectations.

Why quality monitoring teams love SupportLogic

“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”

Bharati Amarnani

Sr Director Customer and Technical Support, Coda Payments

Coda Payments auto QAs over 30,000 cases monthly.

30000

+

cases Evaluated Per month

21

Languages Supported

65

+

Countries Supported

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue