Act on
customer sentiment in real time.

Go beyond biased customer surveys and unlock the true voice of the customer.

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World-class brands use SupportLogic

Read our customer stories

Act on sentiment to improve CSAT

The dashboard is your single point of truth for every customer signal, showing you cases that need your attention and cases containing negative sentiment.

Alert anyone in company to jump in and assist

Choose an action from case view: reassign the case, add an internal case note, or loop in an an expert outside of the support organization using your native messaging app.

Analyze customer sentiment across 40 types of signals

Go beyond metadata and gain unprecedented clarity on the voice of the customer.

HEAR FROM OUR CUSTOMERS

Why support teams love SupportLogic

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue