6 Agent Productivity Tools to Boost Performance
Help customer support engineers assist customers and themselves with these productivity tools that empower them to act independently.
Response Assist reads the full context of the case and prepare responses that assist you in pulling in experts and responding to customers with empathy.
Standardize agent soft skills across the team with a range of tones tailored to the language of customer support.
Reduce escalations and cut through backlog to increase customer retention and revenue