Pinpoint product issues in real time.

Use text analytics to unlock the voice of the customer and address support gaps.

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World-class brands use SupportLogic

Read our customer stories

Identify trends spanning across customers with text analytics tools

Harness the complete history of your customer support data to locate phrases and conversations and use them to influence product roadmaps and training opportunities.

Keep a record of every feature request

Give the product team the ability to query on any term without having to dig through a ticketing system.

Dig into specific product terms using text analytics

Filter text by customer and product to track the customer support experience and suggestions from specific accounts.

Why support teams love SupportLogic

“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue