Harness tunable alerts to increase efficiency.

Solve customer issues faster by alerting stakeholders across your business.

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World-class brands use SupportLogic

Read our customer stories

Configure personal and system-wide alerts

Take action on an alert or route the alert to an SME in the business unit you support.

Get alerted on any existing metadata or custom field

SupportLogic scans 100% of your cases in real time looking for the signals you specify. Any combination of customer and case data can alert anyone in your organization.

Simple drag-and-drop interface

Track alerts in a single dashboard and create new ones that look for any combination of proactive signals, metadata, or keywords.

Why support teams love SupportLogic

“Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue