20 Minutes / Twice a Day: Your RX for Escalation Reduction

Full Recording

Highlights

Morning and Evening

Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are! Learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.

Benefits of reduced escalations include:

  • Reduced operating costs
  • Happier customers
  • A more efficient (and happier) team

Plus it leaves executives free to focus on the business and not get pulled into customer issues. In this webinar replay, SupportLogic’s Max Greene and Ryan Radcliff share a successful, repeatable method for preventing escalations.

Speakers

Max Greene
Sr. Customer Success Manager, SupportLogic

Ryan Radcliff
Product Marketing Manager, SupportLogic

You might also be interested in

Oct 13, 2022
Zywave Protects Itself Against Surprise Escalations

The support organization at Zywave was looking to transform from a reactive model to a more proactive support experience. Additionally, they wanted to shift from a cost center to position support as a strategic element of the overall customer experience.

Read More
Jul 15, 2022
AI in Customer Support: The Mindset Shift You Need for Success

AI in customer support is an exciting opportunity, but a big change. Learn how to approach this change with the right mindset for success.

Read More
Dec 8, 2022
5 Ways Investing in Support Experience Saves Cold Hard Cash
Read More

See detailed ROI calculations and actual customer results on how escalation management, agent optimization, reduced time to resolution, and customer retention tools save your bottom line.