Objective and consistent coaching in real time.

Develop your entire support team by using manual QA and coaching to standardize evaluations and focus reviews.

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Coach from custom rubrics

Use custom evaluation rubrics and customized AI models to QA 100% your support data.

A singular place for assigning and tracking evaluations

Initiate peer evaluations and multiple touch points for convenient coaching and team improvement.

Track disputes and feedback

Facilitate development discussions by allowing your team to dispute elements of any evaluation.

Why quality monitoring teams love SupportLogic

“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”

Bharati Amarnani

Sr Director Customer and Technical Support, Coda Payments

Coda Payments auto QAs over 30,000 cases monthly.

30000

+

cases Evaluated Per month

21

Languages Supported

65

+

Countries Supported

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue