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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
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“We’re using SupportLogic not as a tool to punish, but as a coaching tool. To be proactive. Now we have the right behaviors understood by the whole team. This is the behavior that results in positive customer sentiment.”
Dominic Christiano
Vice President of Support, Rubrik
Coach from custom rubrics
Use custom evaluation rubrics and customized AI models to QA 100% your support data.
A singular place for assigning and tracking evaluations
Initiate peer evaluations and multiple touch points for convenient coaching and team improvement.
Track disputes and feedback
Facilitate development discussions by allowing your team to dispute elements of any evaluation.
Why quality monitoring teams love SupportLogic
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Bharati Amarnani
Sr Director Customer and Technical Support, Coda Payments
Coda Payments auto QAs over 30,000 cases monthly.
30000
+
cases Evaluated Per month
21
Languages Supported
65
+
Countries Supported
Explore Resources on Quality Monitoring
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue