Transforming The Support Agent Experience With Predictive And Generative AI

Full Recording

Highlights

Stay informed on the future of customer support technology

The customer support landscape is rapidly evolving, driven by growing customer expectations and the latest in AI technology.

In this new environment, organizations must adapt to new tools while continuing to improve customer experiences. How can agents best transition and where should their time be spent?

In this webinar replay, see in-depth demo of productivity tools you can use today to speed up the tedious work of daily customer interactions:

  • Case summarization
  • Response assistance
  • Case prioritization assistance
  • Translation assistance

Speakers

John Ragsdale
Vice President, Technology Ecosystems
TSIA

Judith Platz - Chief Customer Officer at SupportLogic

Judith Platz
Chief Customer Office
SupportLogic

Max Greene
Sr. Customer Success Manager
SupportLogic

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