Support Experience AI Conference – India
Transform customer support!
Join us in Bengaluru on March 28th, 2025 for a day of learning, networking, and AI-driven insights that will redefine how you deliver customer support.
Secure your spot! Register now to get access to exclusive conference content, certification opportunities, and networking with top industry practitioners.
AI-Powered Support: The Future is Here
At the Support Experience AI Conference – India, we’re delivering a deep technical exploration of AI-driven support transformation, focusing on real-world applications and hands-on learning.
What to Expect
- Advanced AI Workflows – Learn how predictive and generative AI optimize case routing, automate resolution, and enhance support experiences.
- Live AI Demos – See real-time Sentiment Analysis, Escalation Prevention, and Intelligent Knowledge Retrieval in action.
- Expert-Led Sessions – Engage with SupportLogic’s AI specialists, data scientists, and industry leaders driving AI adoption in customer support.
- Operational AI at Scale – Discover how global brands successfully integrate AI-powered coaching, automated QA, and precision-guided case management.
- Training on Key SupportLogic Capabilities – Gain hands-on experience with AI-powered agents for case routing, resolution, and coaching.
- Custom AI Models & Multi-Model Intelligence – Explore how intelligent multi-model approaches improve case resolution accuracy and efficiency.
This technical deep dive is designed for support engineers, managers and leaders, AI and data science engineers, and CX professionals looking to apply AI in real-world support operations and drive measurable impact.
When:
Friday, March 28, 2025
9.00 am – 9.00 pm
Where: Novotel Bengaluru
COSPACE BUSINESS PARK, Sarjapur – Marathahalli Rd, Opp. RMZ,
Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103, India
Speakers
Judith Platz
Chief Customer Officer
SupportLogic
Karan Sood
Chief Product Officer
SupportLogic
Here’s What You’ll Learn
| Time | Session | Details |
|---|---|---|
| 9:00 AM – 12:00 PM | SupportLogic Product Training & Certification | Build the knowledge to deploy AI agents that eliminate customer escalations and greatly improve operational efficiency and customer experience by solving knowledge gaps, prioritizing backlog, automating coaching, intelligently routing cases, identifying negative sentiments and churn risk. |
| 12:00 PM – 1:00 PM | Lunch & Networking Hour | |
| 1:30 PM – 2:00 PM | Welcome Address | The importance of customer experience and the real-world impact of business intelligence. |
| 2:00 PM – 3:00 PM | Product Keynote: Redefining Enterprise Support with AI Agents | Showcasing AI solutions redefining support, from automatic case and account summarization to intelligent case routing, precise account health scoring, and seamless voice integration. This isn’t just about improving efficiency; it’s about transforming your entire support strategy. |
| 3:00 PM – 3:45 PM | Customer Panel: AI-Driven Support Experience | You’re aware of the AI buzz, but have you experienced how predictive and generative AI are rapidly transforming support? This discussion will make you consider how you’re applying AI in CX, with industry leaders sharing how their experience from how they’re using AI tools like SupportLogic to anticipate customer needs and solve issues before they arise to truly enable a proactive support experience. |
| 4:00 PM – 4:30 PM | Deep Dive: Case Routing Agents Powered by Intelligent Multi-Models | If you’re still manually assigning support cases, you’re behind. Join us as we dissect AI-powered case assignments, showing you how the right technology doesn’t just route workloads — it predicts the most effective resolutions. You’ll walk away questioning why you ever trusted a manual process in the first place. |
| 4:30 PM – 5:00 PM | Deep Dive: Elevate Post-Sales CX with Automatic Coaching Agents | Quality Assurance has long been the Achilles' heel of support operations, but it doesn’t have to be. This session will confront your assumptions about QA, demonstrating how automation can elevate your entire support experience. You’ll see why relying on manual checks is no longer enough in today’s fast-paced environment. |
| 5:30 PM – 6:00 PM | AI Deep Dive: Inside SupportLogic Machine Learning Architecture | This session will take you through the architectural depths of SupportLogic’s machine learning framework, challenging your preconceived notions and equipping you with the knowledge to harness ML for predictive, actionable insights. We’ll cover the ML engines that drive various parts of the platform, and discuss why technology like gradient boost classifiers and ensemble models benefits support teams. |
| 6:00 PM – 6:30 PM | Closing Keynote: A Knowledge Agent for Your Entire Company using Precision RAG | Your knowledge base is more than a repository; it should be an agent for your entire organization and customers. This session will disrupt your thinking about knowledge management, introducing technology and guardrails that ensure the correct information is available when and where it’s most needed. We’ll prove that empowering your team with an implicit knowledge agent can lead to transformative business outcomes. |
| 6:30 PM – 8:00 PM | Networking & Chai Time |
Why Attend?
Hands-On Workshops
Go beyond theory and dive into practical AI applications. Learn how to leverage Generative AI and Predictive Insights to automate case resolution, optimize workflows, and improve agent productivity.
Deep Dives into AI-Powered Support
Understand how AI is being used in real-world customer support operations. Discover strategies for intelligent case routing, automatic coaching agents, and AI-driven escalation management that leading companies are already using.
For Support Practitioners, By Support Practitioners
Engage with customer support peers and SupportLogic customers who are reshaping post-sales CX. Learn from their successes, challenges, and best practices to take your support organization to the next level.
Agent-Driven Support Certification
Using the SupportLogic SX platform (a full suite of predictive and generative AI tools built for complex support) attendees will build their knowledge to deploy AI agents that eliminate customer escalations and greatly improve operational efficiency and customer experience by solving knowledge gaps, prioritizing backlog, automating coaching, intelligently routing cases, identifying negative sentiments and churn risk.
This certification course is designed for all levels of learners, from Support Agents to Executives.
This three hour session will dramatically deepen your knowledge on AI Features such as:
- Sentiment Analysis
- Account Health Scoring
- Case Summarization
- Quality Assurance Scoring
- Keyword analytics and more
- Escalation Prediction
- Next Best Action
- Troubleshooting Assist
- Response Assist
Novotel Bengaluru – The Perfect Location for the Support Experience AI Conference
Located in the heart of Bengaluru’s tech hub, Novotel Bengaluru is a modern and business-friendly hotel, making it the ideal venue for SX Live India.
Venue Details
Novotel Bengaluru Outer Ring Road
ECOSPACE BUSINESS PARK, Sarjapur – Marathahalli Rd, Opp. RMZ, Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103, India
Getting There
By Car/Taxi: Easily accessible via Sarjapur – Marathahalli Road. Parking is available on-site.
By Public Transport: Nearby metro and bus stations make travel convenient.
From the Airport: Approximately 50 minutes from Kempegowda International Airport (BLR).