Upcoming Events

Learn how AI-based sentiment analysis can help companies proactively understand customer emotions, react swiftly to enhance their experience, and explore use cases for improving support. Key topics include how sentiment analysis works in customer support interactions and the role of AI in unlocking insights.

Automation and AI now have the ability to match agents to cases based on multiple “smart” factors, including customer history and demonstrated skillset.

See how SupportLogic helps Gainsight and Coveo get the right cases to the right agents with minimal effort from managers. The results? Dramatic reductions in case resolution time and increases in customer satisfaction.

Insights from customer support can have a profound effect on your customer relationships and retention.

When customer success is equipped with actionable customer sentiment, they’re better equipped to address recurring issues—with the precise, clear-cut data they need to retain customers.

“Customer Success + Support Data = Improved Customer Relationships”

See why it’s essential for success teams to leverage support data to enable more effective and proactive outreach throughout the customer journey.

SupportLogic is going to Customer Engagement Summit 2023. This is a can’t-miss event for anyone near London. Register now and be sure to attend Krishna’s session.

Join us on November 15 in Raleigh-Durham for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.