Upcoming Events

Past Events

Why Proactive Support Is More Important Than Ever

In uncertain times, you want to be on your customers’ minds for the right reasons. That’s why proactive support is more important now than ever. Join us on August 30 as Martin Schneider outlines the factors driving the need to invest in the support experience.

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SX Live Austin Meetup

Learn, share, and network in Austin with leaders and enthusiasts who are passionate about transforming the support experience.

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Join us on June 9 for this webinar with TSIA, Mulesoft, and FT Works.
Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming

Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.

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SupportLogic Office Hours: Agent Coaching & Evaluation (ACE)

Relevant, timely coaching to your team is critical to your team’s growth, development, and retention. Now with ACE, you can provide it to them.

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SX Live Bay Area Meetup

Simon Bamberger, Nicholas Clark, and Ryan Maund of the Boston Consulting Group discuss Bionic Customer Support: The Seamless Interaction Between Humans and AI.
In the panel discussion on Leveraging AI in Customer Service and Support, senior leaders discuss their strategies for leveraging tech to enhance the support experience.

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Support Experience: A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

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