Upcoming Events

Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on “Predictive and Generative AI – The Hype, Reality, and Real-World Use Cases for Transforming Customer Support and Success”. And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!

Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You’ll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.

Say hi to the SupportLogic team, including Judith Platz, at booth 513.

Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.

Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

In this live session, Anne Barry and Ryan Radcliff will discuss the benefits of sentiment detection, how and what sentiment can be detected, and demo how this can transform daily support operations as well as customer support planning.