Upcoming Events

Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.

Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

In this live session, Anne Barry and Ryan Radcliff will discuss the benefits of sentiment detection, how and what sentiment can be detected, and demo how this can transform daily support operations as well as customer support planning.

August 22 in Boston was an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

During this session on August 16th at 10:00 AM PT / 1:00 PM ET, SupportLogic Founder and CEO Krishna Raj Raja will review product releases from the first half of the year and present releases planned for the second half. Krishna will be joined by SupportLogic’s Chief Customer Officer, Judith Platz.

The role of the support agent is transforming, and assisted support is here to stay. Support agents are now more than just problem solvers – they play a critical role in shaping customer experiences and influencing customer satisfaction. To adapt, companies must offer a hybrid support model: Assisted and Autonomous.