Upcoming Events

Past Events On Demand

SX Live City Tour: Austin

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, BMC, Fourth, and FinancialForce.

Register Now
SX Live City Tour: Seattle

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, Netskope, and Capital One.

Register Now
Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

Read More
How to “Sell” to Your CFO

Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.

Read More
20 Minutes / Twice a Day: Your RX for Escalation Reduction

Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are! Join us on February 28th to learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.

Read More
Making the Business Case to Invest in AI for Support Experience

Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.

Read More

Don’t miss out

Want the latest B2B Support, AI and ML blogs delivered straight to your inbox?

Subscription Form