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SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.
A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.
Join us on March 28 in Seattle, WA for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Register Now
Join us on March 30 in Austin, TX for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.
Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
On Demand now available! Learn the future of support experience from industry leaders and visionaries
Don’t wait for customer issues to find you.
We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.
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