Upcoming Events

Relive the experience: Every session from this year’s Support Experience Conference is now on demand. Learn from the best in the industry and stream the latest in AI for B2B support.

Customer support leaders are investing in AI-powered solutions that provide precise answers instead of just search results.
In this webinar, explore the importance of delivering accurate knowledge to resolve support requests and its potential impact on end-customers.

Just 5% of customers prefer self-service options for complex or nuanced problems. To be efficient, today’s support teams need purpose-built generative AI solutions. Join us to see generative AI solutions built for you.

See why Informatica chose SupportLogic’s AI-powered sentiment analysis to help transform their support operations and deliver a best-in-class experience across the entire customer journey. 

Customer retention and expansion are becoming increasingly challenging. Now more than ever, businesses are recognizing the importance of Customer Experience (CX) in maintaining profitability and sustainability. Leveraging Artificial Intelligence (AI) has emerged as a key strategy to not only meet revenue expectations but also enhance operational efficiency.

Learn how AI-based sentiment analysis can help companies proactively understand customer emotions, react swiftly to enhance their experience, and explore use cases for improving support. Key topics include how sentiment analysis works in customer support interactions and the role of AI in unlocking insights.