Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.
SX Live City Tour: Seattle
Join us on March 28 in Seattle, WA for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Past Events On Demand
Don’t Just React to Escalations, Predict and Prevent Them
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
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