Upcoming Events

Past Events On Demand

SX Live City Tour: San Jose

Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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Customer Sentiment Analysis: Go Beyond Customer Surveys, Unlock the True Voice of the Customer

In this live session, Anne Barry and Ryan Radcliff will discuss the benefits of sentiment detection, how and what sentiment can be detected, and demo how this can transform daily support operations as well as customer support planning.

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SX Live City Tour: Boston

August 22 in Boston was an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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Product Roadmap Session with CEO Krishna Raj Raja and CCO Judith Platz

During this session on August 16th at 10:00 AM PT / 1:00 PM ET, SupportLogic Founder and CEO Krishna Raj Raja will review product releases from the first half of the year and present releases planned for the second half. Krishna will be joined by SupportLogic’s Chief Customer Officer, Judith Platz.

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Transforming The Support Agent Experience With Predictive And Generative AI

The role of the support agent is transforming, and assisted support is here to stay. Support agents are now more than just problem solvers – they play a critical role in shaping customer experiences and influencing customer satisfaction. To adapt, companies must offer a hybrid support model: Assisted and Autonomous.

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SX Live Virtual Conference

The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.

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