Upcoming Events

Webinar
Apr 20, 2023
Virtual
SupportLogic Office Hours

SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.

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Webinar
Mar 23, 2023
Virtual
Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

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SX Live City Tour
Mar 28, 2023
In-person
SX Live City Tour: Seattle

Join us on March 28 in Seattle, WA for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now
SX Live City Tour
Mar 30, 2023
In-person
SX Live City Tour: Austin

Join us on March 30 in Austin, TX for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now

Past Events On Demand

Webinar
May 25, 2022
Virtual
Support Experience: A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

Save My Spot
Conferences
May 16 – 18, 2022
Virtual, In-person
Join us in Orlando!

Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.

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Webinar
May 04, 2022
Virtual
Don’t Just React to Escalations, Predict and Prevent Them

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.

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SX LIVE
Apr 06 – 08, 2022
Virtual
The First Industry Conference Dedicated To The Support Experience

On Demand now available! Learn the future of support experience from industry leaders and visionaries

Watch On Demand
Webinar
Mar 24, 2022
Virtual
From Signals to Action: Driving Proactive Support with SX Predict

Don’t wait for customer issues to find you.

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Webinar
Mar 18, 2022
Virtual
CCO Perspectives: The CCO’s First 90 Days

We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.

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