Today, customers expect quick and precise answers to their support problems.

A significant trend in information retrieval is the shift from traditional keyword-based search to answer-based interactions. As highlighted by McKinsey, customer support leaders are investing in AI-powered solutions that provide precise answers instead of just search results.

This webinar will explore the importance of delivering accurate knowledge to resolve support requests and its potential impact on end-customers.

We will discuss how best to use AI to enhance support services while maintaining quality and security standards. Additionally, we’ll delve into the differences between standard and precision RAG and hear how Cvent is finding success with the technology.

Join us to learn about:

  • The impact of knowledge assistance on knowledge management and customer support.
  • Strategies to harness LLMs for enhancing knowledge experiences without compromising quality and security.
  • The evolution of information retrieval and precision RAG and their future implications for service organizations.
  • How Cvent successfully applies conversational knowledge across customer interaction points, including portals, AI chatbots, and support management software.
Register at TSIA.com

Speakers

John Ragsdale
Distinguished Researcher and VP, Technology Ecosystems,
TSIA

Judith Platz
Chief Customer Officer,
SupportLogic

Vineet Puri
SVP Global Client Services,
Cvent

Sariel Moshe
Co-Founder & Chief Product Officer,
xFind

SX focused companies use SupportLogic

About SupportLogic SX

The Continuous Support Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
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