Upcoming Events

Past Events On Demand

Gainsight Pulse

Come Relax and Recharge with us on the Second Floor of the Moscone Center at Pulse.

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Auto QA: Monitor the Quality of Every Customer Interaction and Scale Your Support Team

In an environment with hiring freezes and a greater focus on efficiency, you’re expected to deliver positive customer experiences with fewer resources.

Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.

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SX Live City Tour: Austin

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, BMC, Fourth, and FinancialForce.

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SX Live City Tour: Seattle

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, Netskope, and Capital One.

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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

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How to “Sell” to Your CFO

Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.

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