Upcoming Events

SX Live City Tour
Jun 13 – 15, 2023
In-person
SX Live Virtual Conference

The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.

Register Now
SX Live City Tour
Aug 22, 2023
In-person
SX Live City Tour: Boston

Join us on August 22 in Boston for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now
SX Live City Tour
Aug 24, 2023
In-person
SX Live City Tour: Philadelphia

Join us on August 24 in Philadelphia for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now
SX Live City Tour
Sep 14, 2023
In-person
SX Live City Tour: San Jose

Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Register Now

Past Events On Demand

Conferences
May 17 – 18, 2023
In-person
Gainsight Pulse

Come Relax and Recharge with us on the Second Floor of the Moscone Center at Pulse.

Register Now
Webinar
Apr 11, 2023
Virtual
Auto QA: Monitor the Quality of Every Customer Interaction and Scale Your Support Team

In an environment with hiring freezes and a greater focus on efficiency, you’re expected to deliver positive customer experiences with fewer resources.

Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.

Read More
SX Live City Tour
Mar 30, 2023
In-person
SX Live City Tour: Austin

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, BMC, Fourth, and FinancialForce.

Register Now
SX Live City Tour
Mar 28, 2023
In-person
SX Live City Tour: Seattle

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, Netskope, and Capital One.

Register Now
Webinar
Mar 23, 2023
Virtual
Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

Read More
Webinar
Mar 16, 2023
Virtual
How to “Sell” to Your CFO

Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.

Read More

Don’t miss out

Want the latest B2B Support, AI and ML blogs delivered straight to your inbox?

Subscription Form