Upcoming Events

Past Events

Making the Business Case to Invest in AI for Support Experience

Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.

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Align Support and Success with Actionable Account Health Scores

When Support and Success teams are aligned, it leads to a better customer experience, which then makes retention and expansion a breeze.

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Five Elements For Building A World-Class Agent Coaching Program

The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce. Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.

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SupportLogic Success Plan

Join us for an exclusive customer-only offering, where SupportLogic Senior Customer Success Manager will discuss the Success Plan for achieving significant results of reducing escalation rates by 20-50%.

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Slash Resolution Time with AI

On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

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TSIA World: Envision

Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on “Why Now is the Time to Double Down on Proactive Support”. And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!

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