Why Proactive Support Is More Important Than Ever
customer supportSupport Experienceproactive supportpredictive analytics…
Watch On-Demand
Join us on March 6th at 11:00 AM PT to discover how to cut through the hype and accelerate your AI strategy for post-sales CX to deliver real impact.
Top companies leverage AI in post-sales CX to enhance both operational efficiency and customer experience.
Over the past few years, we’ve witnessed multiple AI advancements—from Predictive to Generative, and now, the rise of Agentic AI. A recent TSIA survey found that 56% of Support Service organizations are piloting AI capabilities.
In this webinar, we’ll explore the disruptive and transformative potential of Agentic AI, while separating reality from the hype. You’ll see how leading enterprises are deploying AI agents to deliver real business impact today, while building a strong foundation for the future.
Join us to learn about:
- Key use cases and business impact of AI agents in customer support today.
- Technical challenges of enterprise AI agents and a pragmatic Agentic AI framework.
- Enterprise strategies for Agentic AI: build vs. buy, investment priorities, and ROI optimization.
Speakers
Thomas Lah
Distinguished Researcher and VP, Technology Ecosystems,
TSIA
Krishna Raj Raja
Founder and CEO
SupportLogic
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About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows