Upcoming Events

Webinar
Oct 05, 2023
Virtual
Increase Efficiency and Improve Customer Outcomes

Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.

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SX Live City Tour
Nov 14, 2023
In-person
SX Live City Tour: Raleigh

Join us on November 14 in Raleigh-Durham for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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SX Live City Tour
Nov 16, 2023
In-person
SX Live City Tour: New York

Join us on November 16 in New York for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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Past Events On Demand

SX Live City Tour
Jun 13 – 15, 2023
In-person
SX Live Virtual Conference

The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.

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Conferences
May 17 – 18, 2023
In-person
Gainsight Pulse

Come Relax and Recharge with us on the Second Floor of the Moscone Center at Pulse.

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Webinar
Apr 11, 2023
Virtual
Auto QA: Monitor the Quality of Every Customer Interaction and Scale Your Support Team

In an environment with hiring freezes and a greater focus on efficiency, you’re expected to deliver positive customer experiences with fewer resources.

Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.

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SX Live City Tour
Mar 30, 2023
In-person
SX Live City Tour: Austin

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, BMC, Fourth, and FinancialForce.

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SX Live City Tour
Mar 28, 2023
In-person
SX Live City Tour: Seattle

Hear strategies and emerging trends from fellow customer support and success enthusiasts from Salesforce, Netskope, and Capital One.

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Webinar
Mar 23, 2023
Virtual
Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

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