Craft Cocktail Reception
Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You'll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.
TSIA World: Envision
Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on "Why Now is the Time to Double Down on Proactive Support". And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!
SX Live Bay Area Meetup
Simon Bamberger, Nicholas Clark, and Ryan Maund of the Boston Consulting Group discuss Bionic Customer Support: The Seamless Interaction Between Humans and AI.
In the panel discussion on Leveraging AI in Customer Service and Support, senior leaders discuss their strategies for leveraging tech to enhance the support experience.
Don’t Just React to Escalations, Predict and Prevent Them
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
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