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Brace for Economic Impact: The ROI of Support Experience Management

Customer retention and expansion are becoming increasingly challenging. Now more than ever, businesses are recognizing the importance of Customer Experience (CX) in maintaining profitability and sustainability. Leveraging Artificial Intelligence (AI) has emerged as a key strategy to not only meet revenue expectations but also enhance operational efficiency.

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SupportLogic Office Hours

SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.

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AI-Based Sentiment Analysis: The First Step in Proactive Support

Learn how AI-based sentiment analysis can help companies proactively understand customer emotions, react swiftly to enhance their experience, and explore use cases for improving support. Key topics include how sentiment analysis works in customer support interactions and the role of AI in unlocking insights.

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Say Goodbye to Time-Consuming Case Assignment

Automation and AI now have the ability to match agents to cases based on multiple “smart” factors, including customer history and demonstrated skillset.

See how SupportLogic helps Gainsight and Coveo get the right cases to the right agents with minimal effort from managers. The results? Dramatic reductions in case resolution time and increases in customer satisfaction.

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The Power of Support Insights within Gainsight

Insights from customer support can have a profound effect on your customer relationships and retention.

When customer success is equipped with actionable customer sentiment, they’re better equipped to address recurring issues—with the precise, clear-cut data they need to retain customers.

“Customer Success + Support Data = Improved Customer Relationships”

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Aligning Support and Success with AI to Improve Customer Retention

See why it’s essential for success teams to leverage support data to enable more effective and proactive outreach throughout the customer journey.

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