Increase Efficiency and Improve Customer Outcomes
Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.
SX Live City Tour: Raleigh
Join us on November 14 in Raleigh-Durham for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Past Events On Demand
SX Live Virtual Conference
The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.
Auto QA: Monitor the Quality of Every Customer Interaction and Scale Your Support Team
In an environment with hiring freezes and a greater focus on efficiency, you’re expected to deliver positive customer experiences with fewer resources.
Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.
Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.
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