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Learn how SupportLogic makes it easier for managers to evaluate agents, onboard agents more quickly, and help their teams feel more valued and supported.
Come enjoy tasty bites and our custom signature drinks, like the Sentimint, while networking with your peers. You'll have the chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.
Join SupportLogic at TSIA World Envision in Las Vegas, Nevada. Check out our speaking session October 17 on "Why Now is the Time to Double Down on Proactive Support". And stop by booth 509 for SupportLogic swag, a product demo, or just to say hi!
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Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.
Relevant, timely coaching to your team is critical to your team’s growth, development, and retention. Now with ACE, you can provide it to them.
Simon Bamberger, Nicholas Clark, and Ryan Maund of the Boston Consulting Group discuss Bionic Customer Support: The Seamless Interaction Between Humans and AI. In the panel discussion on Leveraging AI in Customer Service and Support, senior leaders discuss their strategies for leveraging tech to enhance the support experience.
Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.
Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
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